Domestic Case Processing Manager
Job Description: The Domestic Case Processing Manager works closely with PRM, the Refugee Operations Manager and the Domestic Case Processing Lead to support the overall mission for domestic components of the United States Refugee Admissions Program (USRAP). The Domestic Case Processing Manager will provide daily supervision and direction to support staff at the Refugee Processing Center (RPC). The Overseas Case Processing Manager will also lead dedicated staff to participate in the development of the Worldwide Refugee Admissions Processing System (WRAPS). WRAPS is a web-based case management system and reporting tool that assists in managing refugee processing activities. Responsibilities: The Refugee Operations Manager will work closely with the Domestic Refugee Processing Lead to supervise the following tasks in support of Domestic Refugee Processing:
- Oversee work with Resettlement Support Centers, USCIS and other stakeholders to process family reunification cases such as Affidavit of Relationship and Central American Minors Manage DNA results entered for applicable cases Work with the team to prepare for weekly allocations meetings and oversee communication with Resettlement Agencies as well as process assurances, amended assurances, case transfers and waivers IOM ABNs and Departure Notices with case data and resolve discrepancies in order to confirm arrivals Lead the Domestic team to generate and process post arrival reports and reconcile WRAPS refugee arrival information with RA records and provide reports to PRM and other stakeholders
- The Refugee Operations Manager ensures staff is cross-trained to avoid processing backlogs during peak times. Creating a collaborative environment that integrates internal and external stakeholders will be crucial to the applicant’s success
- A Bachelor's degree from an accredited university or college, or the equivalent combination of education, technical training, or work experience.
- Minimum of (5) years of progressive management experience