Congressional Relations Specialist
The Congressional Research Service (CRS) Office of the Counselor to the Director (COU) is seeking a Congressional Relations Specialist to join the Congressional Services Section. The Congressional Services Section manages CRS's intake, assignment, and tracking of requests from the United States Congress for research, information, and analysis.
The selectee for this position will assist Members of Congress and their office and committee staff with daily requests for analysis, research, and information and will be responsible for the first line of routine troubleshooting for congressional clients using CRS's website. The selectee will conduct in-depth reference interviews with congressional clients, enter and track client requests in CRS's client relationship management system, utilize and assist in maintaining the currency of a wide range of online and print tools and other authoritative information used in request assignment, and assist with a range of congressional outreach activities. The selectee will be expected to develop and maintain effective internal and external client relationships and to provide a positive image of CRS through use of client services practices.
CRS works exclusively for the United States Congress, providing policy and legal analysis to committees and Members of both the House and Senate, regardless of party affiliation. As a legislative branch agency within the Library of Congress, CRS has been a valued and respected resource on Capitol Hill for nearly a century.
CRS is well known for analysis that is authoritative, confidential, objective, and nonpartisan. Its highest priority is to ensure that Congress has immediate access to the nation's best thinking on public policy issues of interest to its Members and committees.
The position description number for this position is 315417.
This is a non-supervisory, bargaining unit position.
The tour of duty for this position is full-time.
The incumbent of this position will work a fixed schedule.
The incumbent may be eligible to elect a compflex schedule at a future date.
RELOCATION EXPENSES ARE NOT AUTHORIZED FOR THE PERSON(S) SELECTED UNDER THIS VACANCY ANNOUNCEMENT.
- Not Required
Applicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision.
- Ability to conduct reference interviews**
- Knowledge of the organization and processes of the U.S. Congress**
- Ability to apply knowledge of public policy issues**
- Ability to perform client services and outreach activities.
- Ability to communicate in writing.
- Ability to utilize information technology and online systems.
- Ability to interact collaboratively with others.
- Ability to communicate effectively other than in writing.
No additional requirements to those listed above.