Telecommute Cantonese and English Bilingual Customer Service Representative in Columbus

Employer
VirtualVocations.com
Location
Baltimore, MD
Posted
Apr 10, 2017
Closes
Apr 24, 2017
Function
Customer Service
Industry
Other
Hours
Full Time
A satellite television provider is filling a position for a Telecommute Cantonese and English Bilingual Customer Service Representative in Columbus.Must be able to: Answer questions and assisting customers with product features, installation, setup, and troubleshootingOffer existing customers additional programming, and promoting products and servicesDeescalate upset or irate customers in order to satisfactorily address their customer service needsSkills and Requirements Include: Must be able to travel as new hire training will be conducted on-site and last 5 weeks with one on-site workday per quarter thereafter Must have a High School diploma, GED, or equivalent experienceMust have strong organizational, time management, and problem solving skillsMust proficiently utilize Windows OS (XP, 7, 8, 10) and internet search enginesMust have excellent written and oral communication skillsMust have bilingual proficiency and be fluent in English and Cantonese