Sr Technician, Systems

Langley AFB, VA
Apr 10, 2017
May 02, 2017
Specialty Trades
Full Time
Provides installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware.


 1. Monitors and responds to hardware and software problems utilizing a variety of hardware and software testing tools and techniques.

 2. Installs and configures applications software and related hardware (such as desktops, servers, and related peripherals like printers, scanners, drives, monitors and video teleconferencing hardware).

 3. Provides software and system troubleshooting and support.

 4. Provides technical support and training to end-users.

 5. May provide guidance and work leadership to less-experienced technicians.

 6. Maintains current knowledge of relevant technology as assigned.

 7. Participates in special projects as required.


8. Security + Required.


9. Information Assurance Technical (IAT) II required.


10. Manage, operate and maintain enterprise messaging and collaboration services.


11.Performs operations and maintenance of enterprise messaging and collaboration services. Responsible for opening, closing, monitoring, tracking and reporting change requests and incident tickets in other agencies' incident ticketing and change requests systems that support USAF enterprise messaging.
Manages process, provisions, troubleshooting enterprise email, unified communications, mobile and collaboration services.  To include the following:administering, managing, processing, and provisioning email (currently MS Exchange), unified communications (currently MS Lync and Office Communications Service) and collaboration services (currently SharePoint) in hosted environments; managing and operating email routing devices and services; managing, processing, and provisioning supported commercial mobile devices; maintaining email distribution lists and conducting account management; managing roles and services, user permissions, e-mail queues, mobile messaging, and dynamic distribution groups -managing and provisioning client software; maintaining attachment, domain and email address block lists and managing domain white-lists and queues; troubleshooting issues w/ email, unified communications and collaboration services; coordinating restoration of email services; resolving emergency incidents (e.g., restoring deleted messages and mailboxes); remotely wiping handheld device software and data; and documenting incident resolutions and providing updates.
Coordinates, performs and/or works with other work centers or external agencies to manage and support enterprise messaging.
Some tasks include:
Disabling agency IP traffic on ports and/or require all traffic over SSL/TLS session supporting FIPS 140-2 encryption as directed or required by agency policy; defining and implementing filtering to strip unwanted/prohibited types of attachments, types of email, or embedded code; opening, closing, monitoring, tracking and reporting change requests and incident tickets in other agencies' incident ticketing and change requests systems that support USAF enterprise messaging ; designating alias addresses for end-user mailboxes; supporting issues related to group mailboxes and distribution lists to include designating an end-user(s) as the group mailbox owner; Administering end-user account provisioning, de-provisioning and access privileges through a web browser interface and end-user access through the use of username and password if an administrator determines that the end user cannot utilize the agency's multi-factor identification; Performing local or remote administrative duties supporting USAF enterprise messaging using Office eDiscovery services; and, managing dormant or inactive user account(s).

Tracks the implementation of NOTAMS, TCNOs, TCTOs, and NTOs. Often times, provides support on a shift work basis. By requisition level of 8570 Certification and OEM/Industry, Certifications will be added to be in compliance.

Education Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

Qualifications 3-5 years of directly related experience supporting information systems operations.

  As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.