Hardware Technician - TS/SCI - Wright-Patterson AFB, Ohio

Wright Patterson AFB, OH
Apr 10, 2017
May 01, 2017
Specialty Trades
Full Time
Provides installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware.

    Follow customer procedures to dissassemble deinstalled systems.Wipe hard drives.Follow all approved customer policies, processes and procedures

    Provide desktop support during the core work hours

    Provide Level II CFP escalation support

    Work closely with Defense Logistics Agency Disposition Services (DLADS) support

    Work closely with the NASIC Equipment Control Office

    Work closely with NASIC Property Custodians

    Required to replace or install approximately 112 workstations per month

    Equipment to be installed and maintained includes but is not limited to Dell and HP Windows/Linux desktop computers (to include other AFWAY desktops and workstations)

    Follow all approved NASIC policies, processes and procedures

    Install/maintain/repair/remove workstations and peripherals

    Perform supplies management in support of supplies acquisition (e.g. rack brackets, power cords, power strips)

    Provide computer inventory and accountability support in accordance with customer prescribed practices with minimal supervision

    Maintain list of toolboxes associated with this functional area

    Provide monthly functional area reports summarizing work accomplished, work planned in next month and important issues occurring during the month

    Work NASIC Microsoft System Center Service Manager tickets received and will use best OEM practices to troubleshoot and repair defective devices

    Install and move workstations and peripherals in accordance with NASIC guidelines

    Document IT devices requiring the replacement of parts using Microsoft System Center Service Manager ticketing system and Other Designated Costs (ODCs) procurement ordering process

    Receive, test, and return to Governmental bench stock all vendor repairs

    Install, test, and return to operational service for redistribution to the customers all warranty repairs

    Ensure replacement computers are operational upon installation to the customer including all software

    Ensure the customer does not lose any functionality upon receiving a new computer
Education Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

Qualifications 3-5 years of directly related experience supporting information systems operations.

 • Candidate shall possess and maintain IAT Level II certification as required by DoD Directive 8570.01-M for the work being performed (Security+)• Candidate shall have the ability to lift up to 40 pounds.• Candidate shall have the proven ability to balance, prioritize and organize multiple tasks.  #ZPost#DPost#CJPost As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. 


GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.