Partial Telecommute Web Security Customer Support Engineer in Greenwood Village

Employer
VirtualVocations.com
Location
Baltimore, MD
Posted
Apr 06, 2017
Closes
Apr 21, 2017
Industry
Engineering, Other
Hours
Full Time
A staffing agency has an open position for a Partial Telecommute Web Security Customer Support Engineer in Greenwood Village.Core Responsibilities of this position include: Troubleshooting a software or hardware issueBeing a real advocate for the customerOffering a suite of products to detect malicious web traffic, monitoring internet data and protecting their client's brandPosition Requirements Include: Must be able to travel and work onsite with option to work remotely 1 day a week Must have at least 5 years of experience supporting software within a software product companyMust be able to showcase a deep understanding of APIs and the SDLCMust be able to triage complex software and hardware issuesMust have professional customer service skillsMust have excellent communication and documentation skills