Remote Customer Care Specialist in Portland

Baltimore, MD
Apr 06, 2017
Apr 21, 2017
Accountant, IT
Full Time
A company providing full service IT solutions is seeking a Remote Customer Care Specialist in Portland.Must be able to: Help support our Sales, Professional Services and Systems Administration teamsServe as the key point person and liaison for our customersWork with various team members and team leads to review customer feedbackApplicants must meet the following qualifications: Willingness to travel periodically based on customer and business needs Experience providing customer care in an environment such as software, ISP, IT services or other technical is highly encouraged and preferred3+ years of experience in a related function is requiredBusiness-level computer proficiency. Experience with ConnectWise, Basecamp, Trello or other popular collaboration or project management tools are a bonusSuccessfully managed customer engagements to completion and customer satisfactionMust be customer service oriented and believe in teamwork, collaboration, adaptability, and initiative

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