Assistant, Annual Giving Services

Location
Washington D.C.
Posted
Apr 06, 2017
Closes
May 11, 2017
Function
Administrative
Industry
Nonprofit
Hours
Full Time

The Annual Giving Services Assistant provides high-level customer service to all Kennedy Center contributors from our lowest level of Membership to our highest level of giving via telephone, mail, email, and at development events. The Assistant processes all contributions to Kennedy Center, NSO, and WNO Membership and Circles and administers Circles ticketing and reservation benefits.

The Assistant must be able to exercise discretion in order to prioritize assignments and work under significant pressure, as many projects are time sensitive, involving concurrent deadlines and donor interaction. An eagerness to communicate and problem solve with a positive attitude is essential.

Duties and Responsibilities:                        

35-45%   Handle all inbound calls through the Circles Services and Membership Services phone lines and provide the highest level of customer service to fulfill requests, provide information, offer assistance, and/or solve donor-related problems in a pleasant and efficient manner.  Act as the public voice and front line for all Kennedy Center donors and potential donors.

30-40%   Receive and process all Kennedy Center, National Symphony Orchestra, and Washington National Opera Membership contributions and process into Tessitura efficiently, with a high degree of accuracy, and according to Kennedy Center financial standards.

25%        Process Development ticket requests received through the Circles Concierge line, including but not limited to ticket orders and exchanges.

10%        Assist with related donor benefit events and benefit fulfillment at all levels.

Education/Experience

Bachelor’s Degree required.  Proven record of high quality customer service preferred.

Minimum Skills and/or Knowledge Required

  • Possess a warm and friendly phone demeanor, and exhibit a high degree of patience, and be comfortable conducting business over the phone
  • Proven ability to act with tact and diplomacy as the position regularly does business with all levels of society and Center leadership
  • Superior organization and time management skills

The John F. Kennedy Center for the Performing Arts is a world premiere performing arts organization and our nation’s cultural center. Diversity is a critical component of our mission, vision, and values. Our staff exhibits a wide variety of perspectives and experiences which enable us to foster and strengthen an environment of diversity and inclusion.