VP, Title & Settlement Ops
Responsible for day-to-day functions of full service branch(es); area of responsibility may include multiple jurisdictions.
Oversee all aspects of office, including property management, IT/phone systems support, supplies ordering and maintenance.
Hire, train and manage all employees; conduct reviews; perform and manage employee terminations as necessary.
Create and maintain standards for employee production by position; create performance metrics; evaluate production’s needs.
Develop, institute and maintain production and business processes.
Develop non-PenFed business to supplement core business by networking, performing training seminars, cold-calling and recruiting, hiring and leading employees who can do the same.
Provide excellent service resulting in optimal core business (BHHS/PFR and PenFed mortgage) capture rates and membership satisfaction.
Develop, manage and evaluate all vendor relationships, including software provider, title abstracting, notary companies, recording companies, and title underwriters.
Manage local resources and coordinate with PenFed finance to understand business costs and manage costs effectively; report finances regularly to upper management; manage escrow-related accounts payable processes such as title commission remittances, recording fee payments, and payments to operating account from escrow account.
Analyze risks to business and business data; create plans to minimize/eliminate risks; create emergency procedures; identify areas in need redundancy/backup and create contingency plans.
Oversee all audits (e.g. state and underwriter); ensure compliance in all areas of title and escrow locally, state-wide, and on federal level.
Bachelor’s Degree in business, law, or related field required.
Law Degree or Master’s Degree is preferred.
Minimum of ten (10) years’ of experience with Title or Escrow is required.
Minimum of three (3) years’ of experience of business management is required.
Ability to slot in to any production position as needed to conduct business.
Intricate knowledge of settlement statement and processing .
Strong knowledge of post-closing files for transactions in assigned locations.
Strong knowledge of Microsoft Outlook, Word and Excel applications and settlement software.
Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 1.6 million members and over $23 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico, Okinawa, and Portugal. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.
Our mission isn’t simply to help our members get by. We exist to help them realize every ounce of their potential. We exist to educate, and to encourage. We exist to usher their dreams into the land of reality.
We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.
Equal Employment Opportunity
PenFed will maintain and observe personnel policies which will prohibit discrimination or harassment against a person because of race, color, creed, age, sex, gender, religion, national origin, ancestry, genetic information, military or veteran status or obligation, the presence of a physical and/or mental disability and all other statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.
PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 703-838-1568.