Manager, Card Fraud Analytics, Card Services

Tysons Corner , Virginia
Mar 31, 2017
Jun 22, 2017
Analyst, Management
Full Time

PenFed is hiring for a Manager, Card Fraud Analytics in Tysons, VA. The primary purpose of this job is to investigate fraud trends and lead the development of fraud strategies, focusing on Credit Card portfolio (as well as other payment products like Debit/EFT).  This position will place particular emphasis on direct data mining, strategy modeling, fraud analytics, trend analysis, and fraud MIS leveraging both internal and external sources. This position will manage the timely and accurate direct data and fraud analysis required to provide strategic insights directed at identifying emerging fraud trends, developing and implementing mitigation models and strategies, creating and maintaining a robust MIS/control environment, and leading a team of analysts towards the same.


Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

    Assist incumbent is responsible for the development and implementation of transactional fraud strategies, identification of fraud patterns, and the reduction of fraud loss. Design authorization strategies which effectively minimize cardmember disruptions while balancing financial impact to the credit union. Be responsible for developing strategies that target application fraud. Develop strategic recommendations utilizing comprehensive analytics in order to detect fraud trends and recommend policy controls. Conduct fraud trending and analysis to serve as early warning risk indicators for potential fraudulent activity. Develop and maintain MIS that enables tracking of fraud strategy performance, queue performance, deviation MIS (to identify fraud events), exception MIS to review high risk defects, etc. Support in the management of vendors and projects where required Manage project and team priorities as it relates to fraud analytics Lead a team of fraud analysts

Education and Experience

Equivalent combination of education and experience is considered.

    Bachelor’s Degree in Economics, Finance, Statistics, Engineering or a related field is required. Advanced degree preferred. Minimum of four (4) years of experience in cards fraud strategy management, fraud data analytics and MIS, including but not limited to statistical analysis, modeling, and queue optimization. Experience in managing/leading people and projects. Direct experience with fraud decision platforms like First Data, Falcon/Defense Edge, VRM, preferred. Expertise in SAS, SQL, Tableau/Monarch, Excel, PowerPoint, and proficiency working with large datasets are required. Statistical analysis experience, including trend analysis, regression analysis, and model validation Knowledge of statistical concepts, predictive modeling, and analytic tools are required.


Supervisory Responsibility

This position will supervise employees.


Licenses and Certifications

There are no additional licenses or certifications required for this position.


Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is required to meet the following physical demands:

Physical Demand






























Bending, Stretching or Reaching










Talking on the phone, person-to-person & in group





Hearing on the phone, person-to-person & in group





Vision for near, mid-range, far, peripheral, depth and color





Use of computer





Use of telephone





Use of office equipment





Pushing/pulling/lifting/ carrying from 5 to 50 lbs.







Local travel to various worksites is required.

Competencies – To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.


  1. Customer/Client Focus.
  2. Ethical Conduct.
  3. Personal Effectiveness/Credibility.
  4. Interpersonal Skills
  5. Oral Communication Skills
  6. Problem Solving Skills
  7. Ability to Maintain Confidentiality
  8. Written Communication Skills
  9. Quality control
  10. Dependability
  11. Safety and Security
  12. Adaptability
  13. Planning/Organizing
About Us

Founded in 1935, and still growing, we began as the War Department Federal Credit Union.  Today, PenFed is one of the country’s strongest and most stable financial institutions with over 1.5 million members and over $21 billion in assets.  We serve members in all 50 states and the District of Columbia, as well as on military bases in Guam, Puerto Rico and Okinawa. 

Our mission isn’t simply to help our members get by. We exist to help them realize every ounce of their potential. We exist to educate, and to encourage. We exist to usher their dreams into the land of reality.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

PenFed is an Equal Opportunity Employer

PenFed will maintain and observe personnel policies which will prohibit discrimination or harassment against a person because of race, color, creed, age, sex, gender, religion, national origin, ancestry, genetic information, military or veteran status or obligation, the presence of a physical and/or mental disability and all other statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment.  PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 703-838-1568.

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