Manager, Card Fraud Analytics, Card Services
Assist incumbent is responsible for the development and implementation of transactional fraud strategies, identification of fraud patterns, and the reduction of fraud loss. Design authorization strategies which effectively minimize cardmember disruptions while balancing financial impact to the credit union.
Be responsible for developing strategies that target application fraud.
Develop strategic recommendations utilizing comprehensive analytics in order to detect fraud trends and recommend policy controls. Conduct fraud trending and analysis to serve as early warning risk indicators for potential fraudulent activity.
Develop and maintain MIS that enables tracking of fraud strategy performance, queue performance, deviation MIS (to identify fraud events), exception MIS to review high risk defects, etc.
Support in the management of vendors and projects where required
Manage project and team priorities as it relates to fraud analytics
Lead a team of fraud analysts
Bachelor’s Degree in Economics, Finance, Statistics, Engineering or a related field is required.
Advanced degree preferred.
Minimum of four (4) years of experience in cards fraud strategy management, fraud data analytics and MIS, including but not limited to statistical analysis, modeling, and queue optimization.
Experience in managing/leading people and projects.
Direct experience with fraud decision platforms like First Data, Falcon/Defense Edge, VRM, preferred.
Expertise in SAS, SQL, Tableau/Monarch, Excel, PowerPoint, and proficiency working with large datasets are required.
Statistical analysis experience, including trend analysis, regression analysis, and model validation
Knowledge of statistical concepts, predictive modeling, and analytic tools are required.
XBending, Stretching or Reaching
Talking on the phone, person-to-person & in group
XHearing on the phone, person-to-person & in group
XVision for near, mid-range, far, peripheral, depth and color
Use of computer
XUse of telephone
XUse of office equipment
XPushing/pulling/lifting/ carrying from 5 to 50 lbs.
Travel Local travel to various worksites is required. Competencies – To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.
- Customer/Client Focus.
- Ethical Conduct.
- Personal Effectiveness/Credibility.
- Interpersonal Skills
- Oral Communication Skills
- Problem Solving Skills
- Ability to Maintain Confidentiality
- Written Communication Skills
- Quality control
- Safety and Security
PenFed is an Equal Opportunity Employer
PenFed will maintain and observe personnel policies which will prohibit discrimination or harassment against a person because of race, color, creed, age, sex, gender, religion, national origin, ancestry, genetic information, military or veteran status or obligation, the presence of a physical and/or mental disability and all other statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.
PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 703-838-1568.