Manager, Business Analytics & Reporting

Tysons Corner , Virginia
Feb 02, 2017
Jun 08, 2017
Analyst, Business
Full Time

PenFed is hiring a Manager, Business Analytics & Reporting in Tysons, VA   The primary purpose of this job will be to manage the MIS reporting for all payment products .  Lead  the implementation and review of direct data analytics required for the development of PenFed's credit card new account acquisition.  Perform direct data mining, modeling, segmentation, marketing analytics, financial analysis, and aggregation leveraging both internal and external sources.  Manage the timely and accurate direct data and financial analysis required to provide strategic insights directed at increasing market share.


Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

    Develop and manage data programming to complete analysis of profitable prospect segments by capturing behavioral/demographic attributes, credit risk criteria, and other internal and external data elements. Manage the MIS reporting for all payment products, including Credit Card, Debit Card, ATM, ACH, Wires, and Payment Fraud. Work with key stakeholders to build and maintain the KPI reports by products, as well as lead the automation and scheduling of the daily/weekly/monthly reports. Conduct rigorous payment products reviews aimed at driving profitable portfolio growth.  Make strategic decisions that will produce favorable member experiences and improve efficiencies. Monitor payment products and prepare management reporting to analyze application/spend/loss trend. Identify root causes across all phases of the cardholder lifecycle (acquisition, usage and retention) by reviewing channels, products, and risk segments to analyze actual vs. forecast variance Manage campaign performance evaluations across all existing and prospect cardholder touch-points, including direct mail, digital, mobile, call center, statements and branch channels. Capture develop analytics data to identify portfolio segments that are underperforming, and execute opportunities to optimize marketable universe, offers, and/or campaign performance. Develop sophisticated financial analysis and profitability models to assess performance across segments, vintages, and products.  Develop account/product level P&L to effectively manage the credit card portfolio’s growth and profitability. Interpret and articulate analytic findings and formulate recommendations to share with key decision makers. Collaborate with business teams within PenFed to ensure consistent and accurate reporting while minimizing redundancy.

Education and Experience

Equivalent combination of education and experience is considered.

    Bachelor’s Degree in Economics, Finance, Statistics, Engineering or a related field is required. Master’s Degree in a quantitative or a related field is highly preferred. Minimum of five (5) years of experience in credit card or a related industry is required. Minimum of four (4) years of experience in credit card acquisition and existing portfolio data analytics including but not limited to marketing analytics, statistical analysis, modeling and optimization, business and product development within a financial services environment is required. Minimum of two (2) years of people management experience in related analytics field is required. Expert skills in SAS, SQL, Tableau, Monarch, Excel, PowerPoint, and proficiency working with large dataset are required. Statistical analysis experience, including A/B testing, linear regression, and time series forecasting are required. Knowledge and experience of segmentation, statistical procedures, predictive modeling, financial modeling, and analytic tools are required. Expertise in data Warehouse and business intelligence associated tools are required. Proven project management skills (project management experience of minimum 2 years; e.g. lead cross functional team and projects, initiate high ROI projects, etc.).

Supervisory Responsibility

    This position will supervise employees.

Licenses and Certifications

    There are no additional certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is required to meet the following physical demands:

Physical Demand






























Bending, Stretching or Reaching










Talking on the phone, person-to-person & in group





Hearing on the phone, person-to-person & in group





Vision for near, mid-range, far, peripheral, depth and color





Use of computer





Use of telephone





Use of office equipment





Pushing/pulling/lifting/ carrying from 5 to 50 lbs.







Limited travel to various worksites is required.

To perform the job successfully, an individual should demonstrate the following behaviors to perform the essential functions of this job:

  1. Customer/Client Focus.
  2. Ethical Conduct.
  3. Personal Effectiveness/Credibility.
  4. Interpersonal Skills
  5. Communication Skills
  6. Problem Solving Skills
  7. Ability to Maintain Confidentiality
  8. Quality control
  9. Dependability
  10. Safety and Security
  11. Adaptability
  12. Planning/Organizing
  About Us

Founded in 1935, and still growing, we began as the War Department Federal Credit Union.  Today, PenFed is one of the country’s strongest and most stable financial institutions with over 1.5 million members and over $21 billion in assets.  We serve members in all 50 states and the District of Columbia, as well as on military bases in Guam, Puerto Rico and Okinawa. 

Our mission isn’t simply to help our members get by. We exist to help them realize every ounce of their potential. We exist to educate, and to encourage. We exist to usher their dreams into the land of reality.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

PenFed is an Equal Opportunity Employer

PenFed will maintain and observe personnel policies which will prohibit discrimination or harassment against a person because of race, color, creed, age, sex, gender, religion, national origin, ancestry, genetic information, military or veteran status or obligation, the presence of a physical and/or mental disability and all other statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment.  PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 703-838-1568.



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