Manager, Business Analytics & Reporting
Develop and manage data programming to complete analysis of profitable prospect segments by capturing behavioral/demographic attributes, credit risk criteria, and other internal and external data elements.
Manage the MIS reporting for all payment products, including Credit Card, Debit Card, ATM, ACH, Wires, and Payment Fraud. Work with key stakeholders to build and maintain the KPI reports by products, as well as lead the automation and scheduling of the daily/weekly/monthly reports.
Conduct rigorous payment products reviews aimed at driving profitable portfolio growth. Make strategic decisions that will produce favorable member experiences and improve efficiencies.
Monitor payment products and prepare management reporting to analyze application/spend/loss trend. Identify root causes across all phases of the cardholder lifecycle (acquisition, usage and retention) by reviewing channels, products, and risk segments to analyze actual vs. forecast variance
Manage campaign performance evaluations across all existing and prospect cardholder touch-points, including direct mail, digital, mobile, call center, statements and branch channels.
Capture develop analytics data to identify portfolio segments that are underperforming, and execute opportunities to optimize marketable universe, offers, and/or campaign performance.
Develop sophisticated financial analysis and profitability models to assess performance across segments, vintages, and products. Develop account/product level P&L to effectively manage the credit card portfolio’s growth and profitability.
Interpret and articulate analytic findings and formulate recommendations to share with key decision makers.
Collaborate with business teams within PenFed to ensure consistent and accurate reporting while minimizing redundancy.
Bachelor’s Degree in Economics, Finance, Statistics, Engineering or a related field is required. Master’s Degree in a quantitative or a related field is highly preferred.
Minimum of five (5) years of experience in credit card or a related industry is required.
Minimum of four (4) years of experience in credit card acquisition and existing portfolio data analytics including but not limited to marketing analytics, statistical analysis, modeling and optimization, business and product development within a financial services environment is required.
Minimum of two (2) years of people management experience in related analytics field is required.
Expert skills in SAS, SQL, Tableau, Monarch, Excel, PowerPoint, and proficiency working with large dataset are required.
Statistical analysis experience, including A/B testing, linear regression, and time series forecasting are required.
Knowledge and experience of segmentation, statistical procedures, predictive modeling, financial modeling, and analytic tools are required.
Expertise in data Warehouse and business intelligence associated tools are required.
Proven project management skills (project management experience of minimum 2 years; e.g. lead cross functional team and projects, initiate high ROI projects, etc.).
This position will supervise employees.
There are no additional certifications required.
Bending, Stretching or Reaching
Talking on the phone, person-to-person & in group
XHearing on the phone, person-to-person & in group
XVision for near, mid-range, far, peripheral, depth and color
XUse of computer
XUse of telephone
XUse of office equipment
XPushing/pulling/lifting/ carrying from 5 to 50 lbs.
Travel Limited travel to various worksites is required. To perform the job successfully, an individual should demonstrate the following behaviors to perform the essential functions of this job:
- Customer/Client Focus.
- Ethical Conduct.
- Personal Effectiveness/Credibility.
- Interpersonal Skills
- Communication Skills
- Problem Solving Skills
- Ability to Maintain Confidentiality
- Quality control
- Safety and Security
PenFed is an Equal Opportunity Employer
PenFed will maintain and observe personnel policies which will prohibit discrimination or harassment against a person because of race, color, creed, age, sex, gender, religion, national origin, ancestry, genetic information, military or veteran status or obligation, the presence of a physical and/or mental disability and all other statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.
PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 703-838-1568.