Director, Credit Card Operations

6 days left

Tysons Corner , Virginia
Mar 15, 2017
May 06, 2017
Executive, Director
Full Time


PenFed is hiring a Director, Credit Card Operations in either McLean, VA or Omaha, NE.  The primary purpose of this job is to manage the daily and ongoing activities of the Credit Card business  platform and technical operations, production and partnerships for the Payment Products & Services organization, developing new programs and ensuring efficient, timely and accurate processing of all work within related regulations, partner agreements and PenFed policies and procedures.


Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

    Manage the daily end to end operations and production activities associated with credit card portfolio processing to include network architecture, product parameters, platform settings and overall delivery of required functionality and infrastructure while maintaining a best in class member experience and operating expense control including associated back office processes. Lead the ongoing implementation of product and systematic changes necessary for existing and new product and services development including production break/fixes. Be the lead technical subject matter expert for all Credit Card product, portfolio and platform operations. Provide credit card technical guidance to employees; establishing priorities, providing oversight for complex problems for members and staff and assigning job duties, ensuring that goals and standards are met daily.                              Accountable for establishing and managing all applicable internal audit and regulatory exam submissions and results, delivering a robust methodology of transparent and monitored controls. Continually assess operational needs; develop and implement system and workflow enhancements that drive improved efficiency, lower operational expense, innovation and superior Member experience. Directly manage associated vendors; including but not limited to contract SLA adherence, pricing, issue resolution and optimal Member experience requirements. Lead 24/7 credit card operations issue resolution and defect management rigor, routines and response.                              Effectively communicate regular performance, vendor status and strategic initiative updates to organizational and enterprise executives. Develop, implement and measure goals, standards, policies and procedures for staff.                                                        Perform personnel-related duties such as staffing, performance evaluations, training, development and disciplinary actions.    Remain current on all changes to regulations and the systems, ensuring the timely implementation of all revisions.                                        Ensure that appropriate regulatory and audit best standards and demands are developed, maintained and achieve 100% satisfactory ratings.            
    Represent all Credit Card strategic  initiatives as a primary point of contact and subject matter expert with internal and external partners.

Education and Experience

Equivalent combination of education and experience is considered.

    Bachelor’s Degree in a related field is required. Master’s Degree in a related field is preferred. Minimum of ten (10) years’ of experience with Credit Card Operations and Production environments is required, specifically First Data. Minimum of five (5) year in a supervisory role is required.

Supervisory Responsibility

    This position will directly supervise employees.

Licenses and Certifications


Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is required to meet the following physical demands:

Physical Demand






























Bending, Stretching or Reaching










Talking on the phone, person-to-person & in group





Hearing on the phone, person-to-person & in group





Vision for near, mid-range, far, peripheral, depth and color





Use of computer





Use of telephone





Use of office equipment





Pushing/pulling/lifting/ carrying from 5 to 50 lbs.







Limited travel to various worksites is required.


About Us

Founded in 1935, and still growing, we began as the War Department Federal Credit Union.  Today, PenFed is one of the country’s strongest and most stable financial institutions with over 1.5 million members and over $21 billion in assets.  We serve members in all 50 states and the District of Columbia, as well as on military bases in Guam, Puerto Rico and Okinawa. 

Our mission isn’t simply to help our members get by. We exist to help them realize every ounce of their potential. We exist to educate, and to encourage. We exist to usher their dreams into the land of reality.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.


Equal Employment Opportunity

PenFed will maintain and observe personnel policies which will prohibit discrimination or harassment against a person because of race, color, creed, age, sex, gender, religion, national origin, ancestry, genetic information, military or veteran status or obligation, the presence of a physical and/or mental disability and all other statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment.  PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 703-838-1568.