Manager for Implementation, English Language Programs - Center for Intercultural Education and Deve
Manager for Implementation, English Language Programs - Center for Intercultural Education and Development
Since 1981, Georgetown University Center for Intercultural Education and Development (CIED) has been recognized as a leader in educational exchange programs for people around the world ranging from youth to senior business and public policy officials. CIED programs tap the distinguished academic resources of the University and the Center's more than 30 years' expertise in educational experiences that forge intercultural understanding.
The English Language Programs (ELP), funded by the US Department of State, sends experienced US TESOL professionals to educational institutions on short- and long-term assignments in all regions of the world. Short-term participants, Specialists, and long-term participants, Fellows, are cultural ambassadors who promote English language learning and mutual understanding through cultural exchange.
The Manager for Implementation oversees all aspects of participant support for Fellows and Specialists, from the time they are selected to the program through their graduation to the alumni community. S/he interfaces with key stakeholders to ensure clarity and consensus on policy, reviews participant budgets, manages participant databases, coordinates the pre-departure process for participants, reviews and analyzes participant reports and surveys, and trouble-shoots participant issues, as they arise. The Manager directly supervises the staff of 3 Program Coordinators and 1 Administrative Officer, and interacts daily with US Department of State counterparts in the Washington, DC office and staff at 90+ US embassies world-wide. Reporting to the Program Director, the Manager has duties that include but are not limited to:
Fellow and Specialist Assignments
- Oversees and implements day-to-day processes related to the participant experience including agreements, payments, expense reports and reimbursements, and travel; and carries out other participant oversight responsibilities.
- Analyzes participant reports for issues; provides on-going report overview to US Department of state; and adapts and redesigns report processes as needed.
- Takes organizational lead on major participant events such as the annual Pre-Departure Orientation (PDO), including the PDO app and mid-year professional development for Fellows.
- Captures, reviews, and analyzes historical information on program participants, and works with US Department of State on using this information to improve and streamline operations.
- Creates and maintains processes for emergencies, evacuations, medical problems, housing issues, and host institution issues; and serves as POC for these issues, including the emergency phone line for program participants and work with Program Director and US Department of State on troubleshooting and resolving the issues.
- Provides feedback on, and participates in, the activities associated with the online Community of Practice for program participants.
Implementation Aspect of the Fellow and Specialist Proposal System
- Creates and maintains a review process of the Fellow and Specialist proposals (including budget information), and oversees development and management of the budget databases for Fellow and Specialist proposals.
- Creates and maintains participant data collection system in the Fellow and Specialist databases, and oversees development and management of the databases.
- Oversees data entry, maintenance, and reporting from the databases.
Fellow and Specialist Assignments for One of the State Department Geographic Regions
- Collects participant documents.
- Creates agreements and amendments.
- Coordinates travel.
- Processes payments and expense reports.
- Maintains participant data and closes out participants in the system upon completion of the program.
- Collects and curates participant information needed for the reports.
- Writes mandatory quarterly and final reports for the US Department of State for the Cooperative Agreements and individual post funded grants (30+ reports each quarter).
- Prepares and provides ad hoc reports as requested by the US Department of State.
Program Outreach and Other Duties
- Participates in outreach and recruitment activities, as needed.
- Performs other duties, as assigned.
- Master's degree in TESOL or field related to the English language education
- Experience working with educational programs, to include supervisory experience
- Ability to work in a fast-paced and changing environment
- Ability to independently establish objectives
- Ability to plan, direct, and evaluate all aspects of work projects
- Ability to understand, synthesize, and conceptualize input and requests from multiple stakeholders
- High level of attention to detail and ability to multitask based on evolving needs of multiple stakeholders
- Highly developed skills in adaptive leadership an resiliency
- Strong interpersonal communication skills
- Exemplary collaborative capacity
- Alumni of the US Department of State English Language Fellow or Specialist Programs
- Experience working with federally funded educational exchange programs and/or with government organizations, ideally ECA/A/L programs
- Experience managing educational programs
- Experience managing and balancing budgets
- Experience developing and working with databases and knowledge management systems
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