Ass't Service Manager

Location
College Park, MD
Posted
Apr 05, 2017
Closes
May 04, 2017
Function
Management
Industry
Automotive
Hours
Full Time

Our Assistant Service Manager (ASM) launches services and repairs based on performance concerns and/or requested services.

In this role, you'll primarily:

  • Initiate and maintain superior relations between customers and service department: listen, explain estimates, provide reasonable timelines, respond timely, etc.
  • Prescribe services based on performance concerns determined through conversations with customers, vehicle inspections, test drives, review of maintenance records, examining service schedules, etc.
  • Verify warranty and service contract coverage
  • Schedule service appointments
  • Develop estimates by costing materials, supplies, and labor
  • Prepare repair orders (ROs)
  • Maintain service records: record issues and planned corrective actions
  • Serve as a subject matter expert by keeping current on relevant product and service
  • Ensure excellence in every internal and external interaction

For this role, you'll need:

  • Previous automotive experience
  • Relentless customer focus
  • Impeccable communication and listening skills
  • Demonstrated ability to prioritize and multitask
  • Ability to problem solve
  • Commitment to excellence
  • Computer skills
  • Knowledge of vehicle features and maintenance
  • Prior experience in this position or one similar

Other mentionables:

  • Evening and weekend work required
  • Valid driver's license required

WP

keywords: service, writer, service writer, ASM, auto repair, auto, dealership, automotive, Reynolds, customer service, assistant service manager, service advisor, service adviser, service consultant

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