Driven Support Center Representative, Award Winning Company

Location
Rockville, Maryland
Posted
Apr 04, 2017
Closes
May 09, 2017
Ref
AD212556
Function
Analyst, Business, Finance
Hours
Contract

Job Summary/Company:

Well-known, private industry company is seeking a talented recent college graduate (or near graduate) with a goal of establishing a career within the financial industry. This is an entry-level position within the company’s call center with exponential opportunity for growth. 100% of employees are promoted within the company within 2 years. Incumbent candidate will respond to calls from SRO’s, brokerage firms, lawyers, the general public, and the media, among others. This position allows you to work from home twice a week, with laptop and necessary tools being provided by the company!

Responsibilities:

  • Utilize various corporate applications to respond to client requests for information regarding the company, its members, and investor resources
  • Log cases in CRM application and ensure resolution within the allotted timeframe
  • Provide support to internal and external customers
  • Provide navigation and procedural support to the general public with regard to company’s investor resources and the customer complaint center
  • Respond to requests for reports or publications
  • Process Media Source orders for internal and external customers

Qualifications/Background profile:

  • Bachelor’s degree, or currently enrolled and within one year of obtaining
  • 1-2 Years of customer service or work experience
  • Must demonstrate attention to detail, sound judgement, and solid organizational skills
  • Excellent analytical, interpersonal and communication skills
  • Familiarity with Windows-based computer applications
  • General business knowledge, an understanding of the securities industry, and experience with a case management system preferred

Qualified candidates should send their resume OR call Sparks Group for additional details. Please note resume must include a valid email address in order to be considered.

We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!