Patient Registration Representative II - Patient Registration - Part Time 24 hours

Silver Spring, Maryland
Feb 27, 2017
Apr 26, 2017
Part Time
Position Purpose:Spanish Speaking highly preferred

Responsible for obtaining and verifying demographic and financial information for all inpatients and outpatients prior to or during the registration process. Minimizes the financial risk of providing services by assessing the patient's financial status, verifying and entering accurate patient information into the registration systems, obtaining signatures on all required hospital and regulatory forms, ensuring all required documentation is present, and obtaining applicable patient payments prior to or at the time services are provided. Excellent customer service skills are utilized in all dealings with patients, family members, physician offices, third party payers and co-workers. Financial/insurance information is communicated to Benefit Advocacy and Insurance Verification staff when appropriate. Maintains patient confidentiality and adheres to the hospital's privacy and security policies at all times. Other duties are as assigned. Supports the Mission of Trinity Health and Holy Cross Hospital.Job Description Details:

Minimum Licensure/Certification Required (if applicable):

  • High school diploma/GED
  • Professional Certification through AAHAM, NAHAM or HFMA preferred

    Minimum Knowledge, Skills and Abilities Required:

  • One year experience in a hospital and/or health care setting in registration, billing, cash collections or insurance verification preferred. As well as firm understanding of medical terminology.
  • Maintains working knowledge of applicable federal, state, and local laws and regulations. 
  • Proficiency in Microsoft Office products such as Excel, Word, PowerPoint, and Outlook.  Also ability and understanding to use office equipment such as printer, scanner, fax and copier.  Aptitude for timely data entry.
  • Communicates effectively verbally and in writing and places a high emphasis on customer service and phone etiquette.   Fluency in both English and Spanish preferred.
  • Must be able to set and organize own work priorities, and adapt to them as they change frequently.  Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles. 
  • Excellent problem solving and conflict management skills are essential, as decisions and judgment utilized by the incumbent impact the overall operations and workflow. 
  • Provide/obtain appropriate documents to/from patients to align with federal, state and local laws and regulations as well as hospital/department processes
Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs more than 120,000 colleagues at dozens of hospitals and hundreds of health centers in 21 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.