Instructor / Training Specialist

Location
Jacksonville, Florida
Posted
Mar 31, 2017
Closes
Apr 30, 2017
Ref
2017-22437
Industry
Education, Other
Hours
Full Time

Are you looking for a new and exciting role that allows you to utilize your training & instruction experience? Are you passionate about teaching others & helping develop new training material? If so, General Dynamics Information Technology is looking for a training specialist to join our Consumer Finance Protection Bureau (CFPB) in sunny Jacksonville, Florida. The Trainer will participate in developing, organizing, and conducting training & educational programs for customer personnel. The Trainer/Instructor will also be responsible for developing training programs and shall maintain the content of the contact center while also keeping track of records of training & employee participation in training programs.

DESCRIPTION:
* Develops, tests, maintains, and delivers training programs and related materials in support of customer training objectives
* Establishes course content and objectives
* Conducts training sessions and develops criteria for evaluating the effectiveness of training activities
* Maintains records of training activities, participant progress, and program effectiveness
* Updates course documentation on a regular basis to ensure timeliness and relevance
* Maintains current knowledge of relevant technologies as assigned
* Participates in special projects as required
* Supports Learning Management & Knowledge Base Systems

EDUCATION:
* Bachelor’s Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work/military experience
* 3+ years of directly related experience in the development and delivery of technical training programs

QUALIFICATIONS:
* Experience & understanding of the principles, methods, and techniques used in the development and delivery of training programs is preferred
* Knowledge of relevant technologies as required by the program
* Demonstrated effective presentation and communication skills
* Experience & understanding in applying the principles, methods, and techniques used in developing & delivering training programs