Financial Counselor - Germantown Health Center - Full Time

Germantown, Maryland
Feb 23, 2017
May 15, 2017
Full Time
Position Purpose:Serve as a patient advocate on billing issues by assisting the patients in finding the best way to finance their healthcare. Steward the hospitals limited community benefit resources by implementing the financial assistance policy with fairness and accuracy. Resolve patient's billing concerns via the telephone, correspondence or in-person. Investigate problems and complaints, and initiate resolution in a professional and efficient manner.

Support the mission of Trinity Health and Holy Cross Hospital. Adhere to mission standards, while conducting oneself in a professional, diplomatic, and tactful manner when handling customers. Show respect, and compassion, while providing excellent service to all customers, co-workers, and clients. Actively promote a healthy environment and core values to HCH's mission and staff.

Supports the Mission of Trinity Health and Holy Cross Hospital.Job Description Details:

Minimum Licensure/Certification Required (if applicable):


Minimum Knowledge, Skills, and Abilities Required:

High school graduate possessing three (3) years experience in accounting and medical claims management, preferably in a hospital or physician's office setting. Knowledge of basic medical terminology. Thorough understanding of Medicaid, Medicare and other programs that can assist the uninsured in paying for their healthcare services.  Be prepared to interact with them and act as a liaison for the hospital. General knowledge of other payer reimbursement. Able to interpret clinical data sufficiently to determine eligibility for various programs. Must possess excellent auditing and analytical skills for reconciliation of accounts. Proficiency with Windows, Word & Excel.  General computer skills, including experience with email and the Internet.  Familiarity with hospital accounting systems, preferably STAR and Healthquest. Excellent verbal and written skills with the ability to articulate information in a clear and concise manner. Able to interpret, read, and work from computer reports, and spread sheets

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs more than 120,000 colleagues at dozens of hospitals and hundreds of health centers in 21 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.