Sr. Systems Integrator- Polygraph
Service Adoption Systems Integrator Job DescriptionThe team is looking for a Systems Integrator who will be focused on customer relationship management, business process management and customer adoption of a suite of tools and services used to store, tag, catalog, search, disseminate and manage data.
- Partner with Customer Account Manager (CAM) to conduct outreach to IC mission partners to answer questions and provide customer support to facilitate adoption of tools and services. Coordinate support with internal and external partners as neededWork with the customer to define and document current and future Business Process workflowsApply analytic and problem-solving skills to identify, communicate and resolve issuesServe as liaison with customers; participate in meetings to ensure customers’ needs are met.Participate in Technical Exchange Meetings (TEMs) with customers, architects and developers to provide input to solutions and help shape future plansReview and provide feedback on documentation (SOPs, SLAs, User Guides, Business Processes, Training Materials)Participate in team planning and reporting activities using Agile methodologies and tools
- Required Skills
- Experience with Business Process ManagementExperience training usersExperience as a member of a Software Development teamAbility to brief all management levelsAbility to work independently and collaboratively in a team environment Strong critical thinking and problem solving skillsExcellent time management skills and attention to detailExcellent verbal/written communication skills, including communicating technical issues to non-technical audiencesExperience participating in a team that is using Agile methodologies and toolsProficiency with using Visio or PowerPoint to develop process flow diagramsAdvanced proficiency with Microsoft Office Suite including Word, Excel and PowerPoint