Motivated Customer Care Specialist

Arlington, Virginia
Mar 28, 2017
May 02, 2017
Customer Service

Job Summary/Company: Sparks Group has partnered with a massive organization who is seeking a motivated and experienced Customer Care Specialist. This individual will be responsible for resolving and documenting all customer issues while also maintaining strong customer satisfaction. Apply now! Responsibilities: Settle all customer complaints both internal and external Verify and collect all case information through email, telephone or any other forms of communication Solve all customer complaints through social media outlets Help in the process of developing customer service processes Manage and maintain master data Bring cases to the appropriate personnel when necessary Make sure appropriate customer service is being performed and provide any feedback to Customer Service Management Qualifications/Background profile: High school diploma 2-4 years of customer service experience Flexibility and availability to work evenings and weekends Professional and calm demeanor Excellent communication skills, both written and verbal Ability to work in a fast-paced environment     Qualified candidates should send their resume OR call Sparks Group for additional details. Please note resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!