Network access (login, file and print services, web access).Mobile computing device issues requiring touch labor.Workstation security (e.g., patching).Workstation software install/troubleshooting (e.g., email).Ticket lifecycle management.User account maintenance/support.Maintains proficiency in current technological trends, operating systems.Achieves and maintains 8570 certifications, etc.File and account maintenance.Workstation file/profile recoveries.Workstation/SDC builds/rebuilds/imaging.Assists in software configuration management.Software and hardware upgrades and revisions.Assists in system analysis to resolve configuration and equipment problems.Provides recommendation to return sites to an operational status.Troubleshoots hardware, software and network problems.Software and hardware maintenance, patches, and tech refresh installs, as directed.Liaison for support of unresolved network system trouble calls by working with other service desks. (Information on all help desks for all systems will be provided by the Government.)Attends government called IPRs, technical meetings, and briefings in support of the command and control and network support systems.Coordinates, as technical liaison, technical requirements with the Government TPOC.Reports volumes, resolutions times, and other information identified by the local AO on the Monthly Status Reports. The government CFP software may be able to provide data for reporting.Assists with local user training and training assistances, perform initial fault assessment and resolution. Assist in working, coordinating, documenting, resolving, and closing trouble tickets when tasked and coordinate activities with CSTs.Manages the AFNet Remedy queues located at and/or supporting the base/users.Base level support will include those tasks required by the AFNet related to user support as Information Assurance Officers (IAOs), as tasked.Utilizes RMS or similar service, maintain historical database of reported problems, and associated events, provide the local AO with statistics of calls received, number of trouble tickets submitted, average resolution time, listing of technical bulletins and information guides issued, and trend analysis information.Prepares and coordinates with user and the government, reports of software, operational, or documentation deficiencies.Has a working knowledge of Remedy and scripting
Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
1-3 years of directly related experience supporting network operations. Current secret security clearance required DOD 8570 Level 2 Certification. Current CompTIA Security+ CE Required As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.