Arlington, Virginia
Mar 24, 2017
Jun 30, 2017
Executive, Chief
Full Time
Job Title: COMMUTER SERVICES BUREAU CHIEF Closing Date/Time: Continuous Salary: $88,025.60 - $145,184.00 Annually
Job Type: Full-Time Location: 2100 Clarendon Blvd., Arlington *METRO-accessible*, Virginia       Arlington County is seeking an experienced, innovative, results-oriented senior manager to lead one of the premier commuter service organizations in the United States. This organization supports the diverse urban multimodal transportation needs of a growing community of over 220,000 residents and 210,000 workers at the center of the Washington metropolitan region. Arlington is widely recognized for its work in promoting transit-oriented development and transit facilities/services, pedestrian and bicycle infrastructure, transportation demand management/mobility management, and the innovative use of emerging technologies.

The mission of the Commuter Services Bureau is to provide Arlington residents, employees, businesses and visitors with transportation information and services to support a vibrant, sustainable and livable community. The Bureau is responsible for making the existing transportation system (subway, bus, bike, shared ride, and pedestrian network) work more efficiently by applying Transportation Demand Management (TDM) and mobility management tools to reduce the reliance on single occupant vehicle trips.

For a description of the bureau, including past annual reports, a fact sheet and org chart please click here.

The Commuter Services Bureau Chief is a member of the departmental and division leadership teams and reports to the Director of Transportation/Deputy Director of the Department of Environmental Services (DES). This employee manages a $12 million budget in grant and local funds and leads a nationally-recognized team comprised of County staff and 60+ contract staff. The Bureau Chief is a source of research and best practices on transportation options and  oversees a major research unit, the Mobility Lab, which measures impacts of TDM services in Arlington.
  • Coordinating the bureau's work with other internal and external organizations such as the Metropolitan Washington Council of Governments (MWCOG), Washington Metropolitan Area Transit Authority (WMATA), Department of Rail and Public Transportation (DRPT) and Virginia Department of Transportation (VDOT);
  • Directing transportation program outreach to employers, employees, hotels regarding options available for Arlington's commuter services;
  • Interpreting County policy as it relates to ACCS' programs and services;
  • Monitoring sales and support services provided by Arlington Transportation Partners (ATP);
  • Overseeing marketing and communications – including campaigns (Car-Free Diet) and promotions for Arlington Transit (ART) and branded Metrobus routes in Arlington;
  • Supervising e-commerce and retail operations including, Commuter Stores (4), Mobile Commuter Store (2) and a commuter information and fulfillment center;
  • Monitoring, supporting and servicing Transportation Demand Management programs for development projects (commercial, residential and public);
  • Overseeing outreach, education and promotional programs including WalkArlington, BikeArlington, carsharing, bikesharing, etc.;
  • Writing, managing and updating a strategic plan and other reports as required;
    TDM research, collaboration and technology development through Mobility Lab;
  • Writing and managing grants and requests for proposals (RFP) adhering to all requirements and processes;
  • Developing and managing a budget – including approving and processing invoices; and
  • Managing required County procedures for County Board reports, meetings, County Manager's and Attorney's office, and external and internal communications.

 Selection Criteria: Minimum: Bachelor's degree in Public Administration, Business Administration, Transportation Planning or related field plus considerable professional transportation-related experience as a planner, TDM administrator, or program manager.

Substitution: Additional qualifying experience in may be substituted for the education requirement on a year-for-year basis.

Desirables: Preference may be given to candidates with experience one or more of the following:
  • Master's degree in transportation or urban planning, business or public administration or a directly related field;
  • Federal and state grant processes and requirements for transportation projects;
  • Transportation communications and marketing campaigns;
  • Using social media and emerging technologies (e.g., open source data sharing);
  • Researching and data collection methodologies; and/or
  • Supervising others, specifically project managers and financial staff.

 Special Requirements: A cover letter explaining qualifications and interest is required as part of the application process. Please attach or use the space provided in the supplemental questionnaire to insert a letter addressing how your background meets the qualification requirements. In addition, please be sure to highlight how you have used innovation and collaboration to ensure success in your role(s).
 Additional Information: The salary is negotiable. The starting salary will depend upon the qualifications and experience of the candidate selected.

The announcement is open until the position is filled. Applications will be reviewed continuously. The application process will close when the position has been filled or when a sufficient number of applications have been received.

This position is in the Arlington County Government's Extended Management Accountability Program (XMAP), in which Senior Executives are eligible for a negotiated salary/benefits package and are evaluated and compensated on the basis of a performance agreement linked to the County Management Plan, results achieved, and a multi-rater appraisal. XMAP is a flexible total rewards/compensation system directly linked to performance and the market. For more information on Arlington's family friendly benefits click here.

Your responses to the supplemental questionnaire are considered part of the selection process and are required for this position. Please do not give "see resume" as a response to the questions. Incomplete applications will not be considered.

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