Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.Installs, configures, and upgrades computer hardware and software.Provides end-user software troubleshooting and support.Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions.Provides troubleshooting and support.Assists in the administration of e-mail systems.Provides phone and help-desk support for local and off-site users.Maintains current knowledge of relevant technologies as assigned.Participates in special projects as required.
1. Requires a High School Diploma or GED. 2. Associate's Degree preferred.
1-3 years of directly related experience supporting help desk operations or customer service. Must possess appropriate; current DoD Information Assurance (IA) Certification to be considered for employment; either valid CompTIA Security+ CE OR CCNA-Security certification. Security+ CE Certification preferred. In addition; must attain the required DoD 8570 Computing Environment (CE) Certification within six (6) months of Hire Date. As part of your role/function on the program; you will be granted privileged user access. Privileged Users are subject to greater scrutiny as a direct result of the significant responsibilities placed upon them. Please be aware that because of these critical duties; you will be subject to additional IT system monitoring; and supervisory evaluation to ensure continuous adherence to Privileged User processes and procedures. Privileged Users are subject to a zero tolerance policy for security violations. Due to the sensitive nature of the work being done for this government client; all candidates must hold a TS/SCI and be willing to submit and pass a polygraph examination. Shift work is on a Panama Schedule. Schedule 1 Schedule 2
Work - Mon, Tues Off - Mon, TueOff - Wed, Thur Work - Wed, ThuWork - Fri, Sat, Sun Off - Fri, Sat, SunOff - Mon, Tue Work - Mon, TuesWork - Wed, Thu Off - Wed, Thur Off - Fri, Sat, Sun Work - Fri, Sat, Sun Shifts are...Days - 6am to 6pmMids -- 6pm to 6am (Shift differential) Rotation between shifts is every two months. #CJPOST#DPOST
As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.