Educational Support Specialist III

Fairfax, VA
Mar 22, 2017
Aug 08, 2017
Analyst, Research
Full Time

Job Category : Classified Staff

Working hours :

Salary : $45,000-$50,000; commensurate with education and experience.

Web Announcement :
Degree Audit Analyst

The George Mason University Office of the Registrar invites applications for a Degree Audit Analyst. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason’s academic and culturally inclusive environment.

Responsibilities: The Degree Audit Analyst is responsible for building the most complicated degree evaluations, and is the primary technical liaison for report writing, system configuration and updates. The position also performs automated and manual degree compliance reviews. The successful candidate will be responsible for building and maintaining accurate degree evaluations. The position also requires performing automated and manual degree compliance reviews. The incumbent’s main duties include, but are not limited to:

Graduation: * Assist in resolving issues affecting graduation for students in their last semester and student-athletes in their final year; * Run reports of students who do not pass their degree evaluation; and * Work with students and departmental contacts to resolve student issues.

Degree Audits: * Process complex academic records transactions that will have a special effect on the degree audit; * Accurately update Ellucian Degree Works audits to be consistent with curriculum requirements specified in the University Catalog; * Primary problem solver for degree audit problems; and * Maintain degree audits consistent with degree requirements specified in the University Catalog in both CAPP (Curriculum, Advising, and Program Planning) and Degree Works systems; * Test degree evaluations thoroughly as necessary (new or adjusted audits, system updates, etc.); * Work with Assistant Registrar for Degree Compliance and Registrars IT staff to identify and resolve technical issues that affect Degree Works and/or CAPP; * Work with auditors, other sections of the Registrars Office, and outside departments as necessary to maintain proper degree evaluation performance; and assist with reporting and other duties related to degree evaluations (e.g., athletic audits, special programs); and * Process complex academic records transactions that will have a special effect on the degree audit. This may include substitutions/waivers, student area adjustments, reduction of credit, or other exception paperwork.

General: * Troubleshoot technical and academic questions regarding academic records in order to provide customer service regarding the student record process; * Develop and maintain a highly detailed level of knowledge regarding all academic programs at the university; * Work independently toward common goal to meet deadlines; * Maintain support systems as needed (i.e., Transit, Sure Code); * Provide training on Degree Works software; * Provide high-quality customer service in all aspects of the position; * Present complex ideas and policies in a way that is easy to understand; * Customer and intra-office support; * Provide high-quality customer service in all aspects of the position in spite of an often difficult and aggressive student and faculty clientele; and stay within your role (this does not include providing academic advisement to students); and * Promptly return calls/e-mails to department representatives who seek advice, and assist with cross-functional support.

Required Qualifications: * Bachelor’s degree, or an equivalent combination of education and experience; * Customer service experience, especially with an assertive clientele; * Excellent oral and written communication skills; * Demonstrated ability to employ logic to solve problems; * Demonstrated ability to process large volumes of work, while maintaining a high level of accuracy; * Experience with degree evaluation and/or student information system software; * Detail-oriented; and * Customer service skills--via phone, e-mail or in-person communication.

Preferred Qualifications: * Experience with the Ellucian Banner student information system; * Experience with academic programs and their requirements; * Ability to thrive in a fast-paced environment with conflicting priorities; * Experience building degree evaluations, particularly using Degree Works, is strongly preferred; and * Work or other experience that required logic in dealing with complexity.

Special Instructions : For full consideration, applicants must apply for position number 01932z at; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information.

MasonAd : Great Careers Begin at Mason!

George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report Up and Coming spot for national universities and is recognized for its global appeal and excellence in higher education.

Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Masons diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.

If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at!

George Mason University, Where Innovation is Tradition.

Equity Statement : George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Job Close Date :

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