Customer Account Manager

Broadview Networks
Washington, DC
Mar 20, 2017
Mar 23, 2017
Accountant, IT
Full Time
Customer Account Manager Posted on Aug in Washington DC We are currently seeking an experienced Customer Account Manager to support our Agent sales Responsibilities Ability to uncover and understand our Customersa critical business issues and how they impact their business Proactively contact their customer base Increase sales revenue while reducing churn Handle customer service issues through clear communication between the TSM and other Broadview Networks staff Renew current accounts for or a year period resulting in a better opportunity to sell additional products into customer base and keep a high level retention Ensure customers have the most efficient solutions for their communications Understand what products their customers are utilizing and track in database Provide solutions to our customers that help their productivity and improve customer loyalty Requirements Knowledge of the Communications Industry Strong interpersonal skills and ability to develop rapport Strong organization skills Effective verbal written communication and negotiation skills Time management skills Ability to multi task prioritize Sales skills Strong customer service skills Ability to problem solve Broadview Networks is an Affirmative Action Equal Opportunity Employer MFHV To apply please send your resume to jobs broadviewnet com

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