Surgical Consultant

TLC Vision
Mclean, VA
Mar 20, 2017
Mar 21, 2017
Full Time
Overview:TLC Laser Eye Centers is North America's premier eye care services company, providing eye doctors with the tools and technologies needed to deliver high-quality patient care. Through its unmatched management expertise, technology, extensive optometric relationships, direct to consumer advertising and managed care contracting strength, TLC Laser Eye Centers maintains leading positions in refractive, premium IOL and cataract markets. We have the following opportunity in the McLean, VA area:OPHTHALMIC ASSISTANT / SURGICAL CONSULTANT:Main PurposeGreet patients, having them complete the proper paperwork and informing them of the process flow; Create, update and maintain accurate patient files, both hard copy and in the database system; Confirm and reschedule appointments ensuring all appropriate parties are informedPrimary patient liaison from the time the patient enters the centerOphthalmic testing, including auto refraction, visual acuity, topographical mapping, aberometry measurements, lensometry and eye dilation in a manner consistent with TLC's Gold Standard approachEffective communication of pricing and packages consistent with TLC's Gold Standard approachProvide pre-operative care to patients on surgery days and post-operative care to patients during surgery and post-operative appointmentsPatient closing, including surgery and post-op scheduling, financial and informed consent discussionsEffective and timely follow-up to prospective, current and past patients. Follow standard operating procedures that protect our patients, doctors and staff from undue risk and liability Responsibilities:Core Responsibilities / CompetenciesProvides great customer service; delivers high customer satisfaction (always be friendly and helpful); Exhibits a good balance of listening and verbal communications skills; Primary staff member to develop bond with patients ensuring they feel welcomed, understood and appreciatedIntroductory knowledge of TLC's value to prospective patients: packages and pricing, TLC's experience and quality of care, local surgeon experience and bio detailsOphthalmic/optometric experience is preferred; ability to effectively complete testing associates with a consult work-up; customer service orientation; excellent listening and communication skillsProficient with standard office equipment; multi-task comfortably; ability to work with a high degree of professionalismExemplary organizational skills; willingness to be cross-trained and fill in for other staff membersComfortably handle obstacles to procedure scheduling Background in customer service and medical/health industry preferred.TLC Vision offers training, a competitive salary, comprehensive benefits and excellent career development opportunities. Qualified candidates are encouraged to apply.EOE

Similar jobs