Account Manager

Social Solutions
Baltimore, MD
Mar 20, 2017
Mar 21, 2017
Accountant, IT
Full Time
Who We Are:Mission focused and results oriented! Social Solutions' main purpose and software solution (SaaS) helps some of the most vulnerable human beings in our society. Our software for Nonprofits allows them to spend less time on compliance and funder reporting and more time on ensuring the effectiveness of their service programs for the people who rely on them. Since our software was designed by direct service workers for direct service providers, it also helps them to demonstrate impact to stakeholders. Our team is comprised of super talented people who want to be a part of an exciting high growth company and help transform lives. Who You Are:Someone who is a natural at making connections and nurturing relationships. You persistently network and strategize with clients to ensure our best in class SaaS is not only helping them, but those they collaborate with to make a real difference! A dynamic customer-focused Account Manager who works to resolve client issues with creativity and intuition. Ambitious about managing a large number of customers to ensure on-going satisfaction, best-use of our software, while upselling current product solutions that meet our clients growing needs. Responsibilities: Establish and execute a continuous, client-based communications strategy. Accurately manage sales forecasting and tracking of orders, pipeline and activities, sales quota and pipeline, performance, compensation and reporting processes. Establish and maintain executive relationships within key accounts. Develop strategies to address detractors within your base of customers. (Social Solutions uses NPS to manage customer satisfaction.) Ability to advise and consult users of our software on ensuring that they're performing at their highest potential (this is a performance metric that is monitored) Properly manage all calls and deal activity on a daily basis in Salesforce Manage the entire sales cycle including mission critical needs analysis, designing client value proposition and working with Solutions Specialists to formulate solutions. Develop strategic account plans for existing customers to project growth over 3-5 year terms. Requirements & Skills: Bachelor's degree preferred 2+ years of previous Sales experience (Inside Sales preferred) Experience in customer account management Demonstrated pipeline management and a history of goal achievement at or above 100% Knowledge of the human service/non-profit sector is highly beneficial and regarded A sense of humor is a plus Technological acumen and understanding of CRM applicationsThree Main Priorities: Achievement of Quota in upsell opportunities Customer Satisfaction Customer RetentionAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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