Voice Project Manager

Herndon, VA
Mar 20, 2017
Mar 21, 2017
Full Time
MegaPath is a leading cloud communications company that empowers businesses to easily and securely communicate between their headquarters, employees and business partners. The company offers a comprehensive portfolio of voice, unified communications, hosted IT, and secure data networking services that increase productivity and customer satisfaction, while lowering costs.MegaPath has been delivering industry-leading solutions to businesses nationwide since 1996. MegaPath has earned multiple 2015 Product of the Year awards from top industry publications and is consistently the highest awarded vendor by the Telecom Association partner community.The MegaPath Voice Project Manager is responsible for the planning, execution, control and closure of Business VOIP and Managed Services customer implementation projects from receipt to completion of the order- the full life-cycle. (Include but are not limited to)Managing all aspects of the customer relationship throughout the MegaPath Implementation process from Sales to satisfactory order installation and turn-upWork closely with customers, vendors and cross-functional Team members to identify objectives, requirements, troubleshoot issues, place vendor orders, proactively manage escalations and proactively resolve order jeopardy to facilitate the completion of customer assigned ordersManage assigned orders and execute against project plans and delivery commitmentsCreate and maintain clear customer communication by documenting installation steps and progress using MegaPath's OSS and using additional aids such as Visio, Microsoft Project when neededIdentify, track and manage to resolution risks and customer issues for each implementationCoordinate and have solid working relationships with other departments, vendors and partnersMaintain regular and complete communication with the customer during all stages of the order deployment life-cycleTelecommunications or VOIP Experience RequiredWorking knowledge of Voice over IP technologyWorking knowledge of Data Centers, network topologies, firewalls, VPNS, bandwidth requirements, load balancing and switch management a plusAbility to handle multiple competing priorities in a fast-paced, stressful environmentDirect hands-on experience supporting end-user customers in a Customer Operations environmentAbility to communicate complex and technical terms and situations to both technical and non-technical individuals at all levels of an organizationDemonstrated experience managing multiple vendorsRequires significant focus and follow-through along with a high degree of attention to detailStrong verbal and written communication skillsExcellent customer service, strong organizational and self-motivation skillsWorking knowledge of Microsoft Office (Word, Excel, Visio, Project, etc)

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