Director of Housekeeping
Mason and Rook Hotel Our mission is to be the best loved Hotel & Restaurant Company so regardless of position, we look for individuals who are passionate about providing genuine heartfelt care to our guest and employees.What you get to do: Supervises and coordinates activities of room attendant/room cleaners engaged in cleaning and maintaining premises of hotel by performing the duties outlined. Your day-to-day: * Select, staff, recruit, hire, and train qualified housekeeping candidates. * Schedule the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary. * Schedule cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, elevators. * Schedule cleaning for periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks. * Schedule cleaning of all meeting rooms after a completed function. * Schedule deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc. * Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets. * Read front desk log book for the pertinent housekeeping information. * Obtain all housekeeping reports and messages from the front desk and PBX departments. * Confirm all housekeeping staff members have arrived or find substitutes for absence employees. * Prepare room assignment for the attendants. * Distribute room assignments and keys. * Check floors periodically, update the current room status, and identify opportunities for House person service. * Communicate with the Front Desk, Sales, and Maintenance Departments to ensure a high quality product and service level is delivered to our guests. * Answer the department telephone to respond quickly to requests from guests. * Check hotel's computer for information concerning room status and enter updated room status. * Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines. * Review and update systems and supplies purchase for guest room accommodations using budgetary guidelines. * Orient and familiarize new personnel with hotel facilities and operating hours. * Train by instruction and practice, both formally and on-the-job; and update staff on any new laws or regulations necessary to safely perform their tasks. * Maintain good performance and productivity levels by setting quality standards following hotel procedures and policies. * Control all expenditures relating to Housekeeping, including, labor, guest room supplies, and all cleaning supplies and equipment. * Prepare annual housekeeping budget. * Maintain high quality of housekeeping standards in: a) the guest rooms; b) linens and uniforms; c) lost and found; d) laundry; and e) janitorial department and night cleaners. * Establish quality-cleaning programs to ensure appearance and life of all furniture, fixtures and equipment. * Submits requests for repair of cleaning equipment. * Requisitions or purchases other supplies and equipment for hotel room honor bars, toiletries, and paper products. * Supervisory Responsiblities: * Manages all employees in the Housekeeping Department. Is responsible for the overall direction, coordination, and evaluation of this unit. * Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. * Responsibilities include interviewing, hiring, and training, employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Specific experience we're seeking: * A high school diploma * One to two years related experience and/or training; or equivalent combination of education and experience. * Prior Housekeeping required * Previous Department Head experience QUALIFICATION REQUIREMENTS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCE: Prior experience required. Hospitality degree a plus LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds. (Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands).