Field Service Technician

Employer
Tennant
Location
Baltimore, MD
Posted
Mar 20, 2017
Closes
Mar 21, 2017
Function
Accountant, IT
Industry
Specialty Trades
Hours
Full Time
Tennant is a recognized leader in designing, manufacturing and marketing solutions for industrial and commercial markets, with more than $820 million in annual revenues. With a vision to become a global leader in water-based sustainable cleaning and other technologies, Tennant creates innovative solutions, such as our ec-H2O products, that are changing the way the world cleans. Tennant employees work to create a cleaner, safer, healthier world. Tennant is a company that cares about what it's doing, and the sustainability of its products, and works every day to develop new solutions that clean exceptionally well, but don't damage the environment. Employees of Tennant Company work with a spirit of Stewardship. Very simply, Stewardship is a filter for our actions and decision-making, as we strive to leave things in better condition than when we found them. As a Field Service Technician with Tennant, you will provide top notch customer service as you troubleshoot equipment and deliver solutions that create a cleaner, safer world. Working at our customer's facility, our service technicians maintain, troubleshoot, and repair Tennant products, and provide quality customer service and communication to minimize costs and ensure satisfaction. You will maintain the proper parts and supplies in your service vehicle in order to have the necessary tools on hand to solve customer problems. You will quickly and accurately diagnose equipment issues, and determine what is needed to get the equipment running again. Customers rely on you to teach them how to correctly use our equipment and decrease future needs making you a true asset to our customers. Tennant Company offers a competitive salary with an excellent benefits package, as well as a company vehicle, corporate credit card, cell phone, and laptop. Our Field Service Technicians also enjoy work life balances with a schedule that allows them to be home every night. In addition, service technicians also participate in a comprehensive training program including ride a longs with other service technicians and management, an annual week long training event, as well as new hire orientation. Specific Responsibilities:Troubleshoot and repair mechanical, electrical, and hydraulic systems, air and water-cooled combustion engines, and diesel-gas-LP powered engine problems on all Tennant products and similar competitive productsResponsible for effectively scheduling time and arranging all customer service calls, planned maintenance and breakdowns, to maintain effective customer serviceMaintain records of all service activities and business reporting documentation, through the use customer repair order logs, service agreements, completed repair orders, timesheets, machine checklists, receiving records, expense reports, and service agreementsEfficiently manage inventory levels to maximize inventory turns while minimizing return trips to customers Ensure proper communication of customer preventative maintenance schedules and future service needsEstimate machine repair requirements and prepare necessary data to provide an accurate repair quote to the customerResponsible for proper and safe use, maintenance, and reporting of all Tennant Company property. This includes trucks, trailers, tools, and equipmentPartner with sales representatives in regard to potential customer applications for equipment replacementsConsistently present a professional image, both in personal appearance and condition of company equipmentAssist manager by making territory boundary changes and customer alignment recommendationsMust be able to lift 60 pounds, with most items weighing between 2 and 20 pounds. Occasionally may be required to lift items weighing up to 90 pounds. Assistance should be provided for items weighing over 60 pounds.Position requires sitting, standing, twisting, reaching, pushing, and pullingPosition requires bending, stooping, kneeling or squatting on a daily basis. May be up to 30% of the dayPosition requires driving van to and from customer sites daily, average of 500 miles/weekMust be able to wear safety glasses and safety shoesMust be medically capable of performing all aspects of the job with the maximum amount of safety Equal Opportunity EmployerTennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, creed, religion, sex, national origin, physical or mental disability, age, veteran status, pregnancy, sexual orientation, genetic information, gender identity, or any other basis protected by state or federal law or local ordinance. .