Assistant Director for JHM Access Services & Capacity Management

Johns Hopkins Hospital
Baltimore, MD
Mar 20, 2017
Mar 21, 2017
Executive, Director
Full Time
Johns Hopkins employs more than 20,000 people annually across our health system. Upon joining Johns Hopkins, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join an employer that is a leader and innovator in the healthcare field. Johns Hopkins Hospital Hopkins Access Line Grade: MI Job Duties: The Assistant Director for JHM Access Services & Capacity Management works collaboratively with leadership across the Johns Hopkins Health System and Johns Hopkins Medicine to facilitate seamless access for patients across all clinical affiliates in order to fulfill Johns Hopkins' Promise of Medicine. The Assistant Director also consults to the leadership structure of the Clinical Practice Association and the Chief Administrative Officer of Emergency Medicine in the routine and ongoing balance and management of the demand for, and the capacity of, clinical resources across Johns Hopkins Institutions. Leads JHHS and JHM integrative efforts and strategy development to facilitate cross-entity capacity utilization in both the acute and outpatient settings. Ensures that all external parties can seamlessly interact with a single, patient-centered point of access into the Hopkins family regardless of the source of referral. This will enhance access for all entities including affiliates such as Johns Hopkins International and Johns Hopkins USA patients around the globe, and external collaborators such as Patient First and Walgreens. Provides direct oversight to the operations and staff of the Hopkins Transfer Center (consisting of the Hopkins Access Line (HAL) and the Emergency Communications Center). . Responsible for day to day operations, selection, development, and evaluation of professional and support staff in these areas. Directs or assists with Center and Access Services projects, initiatives, and programs and leads or consults on access and capacity projects throughout Johns Hopkins Institutions. Creates Access & Capacity Representative at each Johns Hopkins affiliate (eg JHCP, HCGH, JHHCG, etc) and coordinates and manages the efforts of these representatives to achieve desired capacity utilization and other strategic goals. The Assistant Director for JHM Access Services and Capacity Management reports to the Chief Administrative Officer of Emergency Medicine and represents organizational access services to the Clinical Practice Association. Also, receives guidance from the HAL Advisory Board. Note: Much of the infrastructure the Assistant Director will function in is currently under development. The Assistant Director will have a key leadership role in the development, implementation and long-term success of this structure. Full Time (40 hours) 8:30am-5:00pm Requires a minimum of a Bachelor's degree. A Master's Degree in a relevant field is strongly preferred.- Requires a minimum of 6 years of professional experience. - Extensive project management experience with at least some of this experience focused on change management and human capital integration. - Management/supervisory experience in a large complex organization - Proven track record of working directly and routinely with C-Suite executives. - Proven experience functioning effectively in a fluid, dynamic and rapidly changing environment and leading change management. - Demonstrated ability to analyze, synthesize, and summarize information to make judgments and offer recommendations. Knowledge: Work requires a professional level of knowledge in operations, project management, employee relationships, business theory, and finance. Skills: Superior interpersonal and leadership skills, in addition to cultural/political acumen is critical. - Organizational skills to manage projects, timetables and implementation of programs and initiatives across complex organizations. - Clear understanding of capacity and access issues and trends relevant to tertiary care multi-entity health systems. High level of analytical ability to develop and interpret financial / volume forecasts and budgets - Advanced leadership and interpersonal skills to direct and coordinate the activities of multiple initiatives, and to positively communicate and work with professionals at all levels of the organization. - Staff training and development skills - Excellent oral and written communication skills - Strong persuasion / negotiation skills - Ability to influence and negotiate individual and group decision makingWorks in normal office environment where there is little discomfort to due to the extremes of heat, dust, noise, temperature and the like Johns Hopkins Health System and its affiliates are Equal Opportunity/Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity,sex, age, national origin, disability, protected veteran status, and or any other status protected by federal, state, or local law. .