Customer Service / Dispatcher

Employer
Location
Baltimore, MD
Posted
Mar 20, 2017
Closes
Mar 21, 2017
Function
Customer Service
Industry
Other
Hours
Full Time
We are an established transportation/logistics company and leader providing home delivery services in the Baltimore, MD area. We are looking for an enthusiastic, motivated individual for our Elkridge, MD location. We are seeking to fill a Part-time Customer Service person with Route Dispatch responsibilities. This job requires a valid driver's license and the ability to pass a background check and drug screen. Job Requirements: The Customer Service / Dispatcher position will be responsible for tendering loads, providing dispatch support for independent contractors and performing services. o Filing organizational paperwork o Work with customer staff in performing daily duties o Dispatch independent contractors to appropriate locations according to customer needs o Consult with managerial personnel in order to meet operational goals o Record and maintain files and records of customer requests, services performed, invoices, expenses reports and other various dispatch responsibilities o Determine the response needed to effectively and appropriately deal with emergencies, accidents, breakdowns and customer service issues o Handle inbound calls from customers and delivery teams o Consult with managerial personnel in order to meet operational goals o Must be familiar with Microsoft Word and Excel. o Claims examination and process. o Other duties as assigned. The ideal candidate will have geographical area knowledge of Baltimore, MD and surrounding areas, exceptional customer service skills, the ability to problem solve and provide resolution to issues. This position offers 20 -30 hours per week and applicants must be flexible to work on weekends. Rate is hourly $10.00 to $11.00 depending on experience. If you are searching for a career in a fast-paced environment with a strong growth opportunity in a rapidly expanding company we encourage you to apply..