Lead Server Analyst
COMPANY PROFILEThe Access segment consists of the JLG and Jerr-Dan business units. At JLG, we are committed to being the provider of choice worldwide for access equipment. The Company's diverse product portfolio includes leading brands such as JLG aerial work platforms and JLG SkyTrak and telescopic forklifts. For 30 years, Jerr-Dan has redefined the towing industry. Jerr-Dan tow trucks, whether it be wreckers or carriers, have a proven track record in vehicle recovery.Oshkosh Access is a segment of Oshkosh Corporation, which is a Fortune 500, multi-billion dollar company. At Oshkosh Corporation we are dedicated to designing and building the world's toughest specialty trucks, truck bodies, and access equipment by working shoulder-to-shoulder with the people who use them. SUMMARYThis position requires the ability to manage complex server systems in both physical and virtual environments, operate at a lead level proficiency in analysis, administration, and project management. Provide experienced technical consulting in the definition, design, and creation of new solutions. Advise applications development, project staff, and users on server hardware solutions to business problems, active directory architectures, and the patching of server systems. Provide customer production and developer support. Support large scale production applications at multiple global locations. Ensure that documentation is complete and up-to-date. Lead multiple projects and staff. Design and build solutions that are operationally stable. Excellent business analysis and project management skills are required. Position will support business department(s) and system(s). This position is expected to address more complex business processes and provide innovative solutions for the business departments. Should be able to independently resolve problems, proactively communicate, and manage projects with little supervision. The security risk level for this position is high; therefore, the incumbent may be subject to additional background screening requirements. ESSENTIAL DUTIES AND RESPONSIBILITIESCall Management Customer service skills Support ticket creation Support ticket routing Problem escalationAnalysis and Problem Management Problem analysis Perform immediate action Provide alternative solutions to business issues Perform estimate of problem resolution Document resolution procedures and conduct Post Mortem Reviews Monitor and address system performance, integrity, audit and reporting issuesOperational Support Provide day-to-day support for production systems Maintain working knowledge of systems Expected to take a lead role in day-to-day production support Write scripts and procedures to improve system performance and functionality Enhancing, implementing, and enforcing server standards and policies Document and follow standards, policies and procedures pertaining to change management and server systemsProject Complexity Expected to address greater complexity business processes over Analysts Expected to manage and address mid-size projects independently Responsible for coordinating team members on a projectProject Leadership Perform status reporting Development of project plans and tasks Provide direction to small to medium size project teams Project and status communication Assisting project teams with new designs and Visio diagramming Work closely with outside vendors, other database staff and IT team members to design, configure, test, and maintain physical and virtual servers from logical designs for projects BASIC QUALIFICATIONSBachelors of Science or Bachelors of Arts in a Computer related field5-plus years related experience required PREFERRED QUALIFICATIONSHands-on server operating systems experience including installation, configuration, troubleshooting, performance tuning, and user administrationVMware a€" vSphere 5.5/6.x, vMotion, Storage vMotion, HA, vConverterMicrosoft Operating Systems including Windows Server 2003/2008/2012Microsoft Active Directory Group Policy Design and Implementation DNS and DHCP NTFS and DFS Print and File ServicesSystems Center Configuration ManagerSystems Center Operations ManagerMicrosoft Hyper-V; KVM; AcropolisStorage Area Networks (SAN or NAS)Enterprise Policy OrchestratorHP Lights Out, iDrac or other remote management toolsSpotlight on Windows Oshkosh Corporation is an Equal Opportunity and Affirmative Action Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a US citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum. .