Employee Relations Manager, Faculty HR & Administration
Requisition Number 17-0015Post Date 2/14/2017Title Employee Relations Manager, Faculty HR & AdministrationLocation Charles Town, WVCompany APUSDescriptionPlease scroll all the way down and click "Apply On-Line" to apply for this posting.Reports to: Vice President, Faculty HR & AdministrationLocation: Charles Town, WVFLSA Status: ExemptSynopsis of Role:Management position focused upon providing employee relations support to faculty members, program and faculty directors, and school deans. In addition, incumbent will contribute to a range of activities related to faculty human resources and administration and work closely with APUS academic & other departments. The incumbent will help develop and implement human resources policies and programs including personnel records, employee relations, job evaluations, and benefits as well as assist in long-term HR planning, APUS policy and procedures updates, monitoring performance evaluations, EEOC and FMLA compliance among APUS Faculty. Incumbent may have supervisory responsibility for non-exempt employee(s).Essential Functions:Provide customer service and updates to faculty, the faculty HR & administration team, managers and vendors by responding to emails and phone calls within 24 a€" 48 hours.Maintain a high degree of confidentiality when dealing with faculty, program/faculty directors, and school deans on employee matters relative to the HR function.Serve as a link between program/faculty directors and faculty by handling questions, interpreting and administering APUS policies and helping resolve work-related problems.Handles employee relations counseling and outplacement counseling; responds to employee related issues and escalates as necessary.Responsible for the distribution of counseling documentation, information, and the acknowledgement process to faculty through Adobe Sign, including inbox facilitation.Act as a resource to program/faculty directors and faculty in resolving discrimination and harassment issues, performance and discipline concerns.Advise drogram/faculty directors on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend changes as appropriate.Assist with the benefits administration, compensation, performance appraisals, and other human resources functions.Analyze internal processes; recommend and implement procedural or policy changes to improve efficiency.Coordinate various functions to include but not limited to implementing and maintaining job evaluation to include job descriptions and job classification.Utilize the Human Capital Management System (HCMS) effectively to maintain employee database and produce ad-hoc reports as requested.Responds to requests and attends hearings for unemployment compensation claims, employment verifications, and background investigations.Maintain and protects employee records as required by law and the company. Update HCMS database.Assist in development and delivery of training for remote employees as appropriate (UltiPro, PAD, forms/documents on Intranet).Contribute as a subject matter expert to faculty handbook and employee handbook.Coordinate/contribute and report on special projects such as faculty exit interviews and faculty awards and recognition programs.Coordinate/contribute to employee engagement and recognition activities such as new faculty survey (within 30 to 45 days of hire) and end of year faculty holiday gifts/cards.Act as Administrator for the EchoSpan Performance Management System and EchoSpan inbox.Maintenance of department SOP's and other documents.Other duties as assigned.RequirementsCritical Skills and Job Complexity:Management of Personal Resources a€" Motivating, developing, and directing people as they work, identifying the best people for the job. Monitoring/assessing performance of self and other individuals to make improvements or take corrective action.Critical Thinking a€" Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Communication a€" Superior ability to communicate information and ideas in writing and speaking so others will understand.Active Listening a€" Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Active Learning a€" Understanding the implications of new information for both current and future problem-solving and decision-making.Extensive knowledge of HR generalist roles.Experience with standard office software and HR information system, preferably UltiPro.Initiative a€" Willing and able to take on responsibilities and challenges.Leadership a€" Willing and able to lead; take charge, and offer opinions and direction.Adaptability/Flexibility a€" Open to change (positive or negative) and to considerable variety in the workplace.Innovation a€" Creativity and alternative thinking to develop new ideas for and answers to work-related problems.Stress Tolerance a€"Ability to accept criticism and deal calmly and effectively with high stress situations.Attention to Detail a€" Careful about detail and thorough in completing work tasks.Cooperation a€" Pleasant with others on the job and displaying a good-natured, cooperative attitude.Self-Control a€" Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior, even in very difficult situations.Preferred Education and Experience:Bachelor's degree in human resources or a related field required; Mastera€ (TM) s degree preferred.Three to five years of employee relations or equivalent experience is required.SPHR/PHR certification strongly preferred.Work Environment and Physical Demands:Primary office located in Charles Town.Standard office environment; sitting, walking, climbing stairs, extensive use of keyboard.Infrequent travel may be necessary.Ability to sit for long periods of time..