ITSM SME with Top Secret Clearance
Job Title: ITSM SMELocation: Bethesda MDDuration: Full TimeClearance: Top Secret Clearance MustJob Summary:The ideal candidate would have implemented ITSM across an organization. Our client would like us to establish and ITSM framework, initially focusing on Configuration Management, but extending to other areas, including incident, problem, and change management. Individual needs experience in metrics collection, analysis, and reporting to ensure SLAs are being achieved.Job Responsibilities:Monitors products and services throughout the life cycle; validates/verifies adherence to specified requirements through test and measurement activities; manages/leads quality assurance activities. Applies process improvement, reengineering methodologies, and best practice principles to design and implement process modernization and improvements. Assists with analysis, evaluation, and assessment leading to development of recommendations for system and process improvements, optimization, development, and/or operations sustainment efforts for IT systems, software, and processes. Coordinates and manages analysis evaluations and quality assessments for proper implementation of programs, systems specifications, and quality standards. Establishes performance measures, monitors and analyzes performance metrics to identify and implement performance based improvements.Experience:The nominee must have relevant experience as an ITSM/ITIL SME in programs of similar scope, type, and complexity.Qualification:The nominee must either 1) possess a Master's Degree from an accredited institute in an area applicable to this position (eg information systems, computer science, math, or engineering) or 2) have six additional years of relevant Systems Administrator or related technical experience as a substitute for the Master's Degree.