Financial Aid Advisor
Requisition Number 17-0002Post Date 1/3/2017Title Financial Aid AdvisorLocation Charles Town, WVCompany APUSDescriptionPlease scroll all the way down and click "Apply On-Line" to apply for this posting.a€ cents Reports To: Manager, Financial Aid Advisinga€ cents Department: Finance - FSAa€ cents Office Location: Charles Town, WVa€ cents FLSA Status: Non-exempta€ cents Date Posted: January 3, 2017a€ cents Date Closing: Open Until FilledSynopsis of Role:The Financial Aid Advisor is responsible for providing financial aid support and counseling services to students attending American Public University System (APUS). This position oversees the daily processing flow and communicates updates to assigned students working through the Financial Aid Office. Financial Aid advisors must possess critical-thinking skills and use a variety of communication methods and analytical skills to guide and encourage students through the financial aid process. Advisors must build and foster strong relationships with students to support their educational goals.This position requires engagement in student recruitment, admissions and/or financial aid activities, and therefore, is ineligible to receive certain types of incentive compensation.Essential Functions:a€ cents Manages assigned student population through various types of communication including email, telephone, and scheduled appointment times.a€ cents Coordinates schedule to ensure timely and appropriate communication with assigned students.a€ cents Advises students and parents on various forms of financial aid including federal financial aid (Title IV), veterana€ (TM) s benefits, alternative loans, scholarships, employer vouchers, military tuition assistance and other payment options.a€ cents Monitors and assists assigned students with financial aid application progression through student tracking via a client management system.a€ cents Review and analyze FAFSA and Financial Aid Office, follow up on missing or inconsistent data, and ensure studentsa€ (TM) award packages are completed timely.a€ cents Perform functions to support the financial aid advisor role. This includes, but is not limited to, granting course access, creating academic years, updating documents and financial statuses.a€ cents Proactively communicates updates to students from initial registration process through disbursement of aid by email, telephone, and scheduled appointment times.a€ cents Researches and resolves all financial aid concerns with the support of the Financial Aid Support Team.a€ cents Identifies and escalates reoccurring student issues to Senior Financial Aid Advisors and Managers.a€ cents Collaborates with other Advisors and departments to ensure daily goals, tasks and contacts are met within established Service Level Agreements (SLAs).a€ cents Keeps supervisor and peers abreast of student success, conversion rates and trends to develop and improve outreach initiatives or changes to current processes as needed.a€ cents May interact with third party affiliates to include, but not limited to, Department of Education, loan servicers, and third party financial aid partners.a€ cents Engages in weekly meetings with team members to share experiences and improve daily operations and student experiences.a€ cents Stays abreast of APUS policies, procedures, and financial aid rules and regulations.a€ cents Meets all quality and productivity metrics set forth.a€ cents Performs other duties as assigned.Work Environment and Physical Demands:a€ cents Standard office environment in Charles Town, WV.a€ cents Work schedule may vary and include evening and weekend hours to remain available for students.a€ cents Most work shifts will be 8:30-5, 9:00-5:30, or 9:30-6:00.RequirementsRequired Skillsa€ cents Proficient with Microsoft Office products, to include Excel, Access, and Word.a€ cents Demonstrates positive work ethic and attitude.a€ cents Exceptional organizational skills and ability to multi-task to meet tight deadlines.a€ cents Excellent human relations and communications skills and ability to handle difficult situations.a€ cents Ability to work independently and exercise sound judgment.a€ cents Flexibility with hours to ensure scheduled appointments are maintained.a€ cents Knowledge for Federal and University assistance programs and payment options.Required Experiencea€ cents Bachelora€ (TM) s degree required.a€ cents Minimum two yearsa€ (TM) experience in financial aid, customer service, or call center environment required.a€ cents Experience working in an office environment required..