Customer Account Manager

Broadview Networks
Washington, DC
Mar 20, 2017
Mar 21, 2017
Accountant, IT
Full Time
Customer Account Manager Posted on Aug 11, 2016 in Washington DC We are currently seeking an experienced Customer Account Manager to support our Agent sales.Responsibilities:Ability to uncover and understand our Customersa€ (TM) critical business issues and how they impact their businessProactively contact their customer baseIncrease sales revenue while reducing churnHandle customer service issues through clear communication between the TSM and other Broadview Networks staffRenew current accounts for 1,2 or a 3 year period; resulting in a better opportunity to sell additional products into customer base and keep a high level retentionEnsure customers have the most efficient solutions for their communicationsUnderstand what products their customers are utilizing and track in databaseProvide solutions to our customers that help their productivity and improve customer loyaltyRequirements: Knowledge of the Communications IndustryStrong interpersonal skills and ability to develop rapportStrong organization skillsEffective verbal / written communication and negotiation skillsTime management skills: Ability to multi-task/ prioritizeSales skillsStrong customer service skillsAbility to problem solveBroadview Networks is an Affirmative Action / Equal Opportunity Employer M/F/H/V.To apply, please send your resume to .

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