Operations & Customer Engagement Manager
ABOUT ITEMMASTER:ItemMaster (R) is the most comprehensive source of brand-verified product content to satisfy every outpost of market demand. Our cloud-based Brand Activationa„ cents Platform enables manufacturers to share, verify and manage their product portfolio and custom branded content for distribution across all channels; turning shoppers into buyers.More than 1,000 retailers, agencies and mobile app developers access ItemMaster as a one-stop source of certified brand content through our open exchange network. This allows ItemMaster to offer manufacturers real-time analytics and actionable brand data to drive business decisions. A privately-held company, ItemMaster already supports Complete and Verifieda„ cents content for over 1,700 manufacturers and is on a mission to reinvent and deliver packaging for the 21st century.SUMMARY:Ready to join a company with an incredible growth path, a proven leadership team, and smart and fun colleagues? Our Operations Manager for our Brand Activation Center in Carlisle, PA, will deliver on ItemMaster (IM)'s promise of "Every Brand, Everywhere." ItemMaster works with global Consumer Packaged Goods companies and national grocery/drug/mass retailers to power a€œthe digital shelf," ensuring that these brands are represented consistently and with integrity across every digital channel available.You are a hands-on, driven, passionate leader with a background in production/service/retail management running fast-paced operations where quality, cost-control, and staff development are the key measures of success. Youa€ (TM) re people and process focused and thrive in an environment of continuous improvement and are very comfortable with technology.POSITION DESCRIPTION:Manage all daily operations of the ItemMaster Brand Activation Center, including interviewing, hiring and training employees; planning, assigning, and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems; and terminating employeesDeliver BAC services to meet standards of quality and cost while regularly going a€˜above and beyonda€ (TM) to beat customer expectationsMaintain clean, organized, safe, and efficient work environmentPlan daily operational work assignments, empower self-directed work teams, lead continuous improvement activities, and measure results.Participate in customer planning and communication activities, provide facility tours, perform ambassador role when representing company to outsidersInteract daily with sales and customer service departments to coordinate upcoming workloads and special projectsUtilize technology for effective leverage of managerial and production goals.QUALIFICATIONS:5-10 years of supervisory experience in progressive environment where quality, efficiency, safety, and staff development are all valuedAbility to attract and retain talent to meet staffing needs for both full-time and part-time workforce in a split shift environmentHighly professional and able to conduct meetings in a Fortune 500 environment.Background and/or serious passion to learn Lean Management, Six Sigma, Business ProcessManagement, or any continuous improvement methodologyBachelora€ (TM) s degree (BA) from four-year college or university or significant professional work experience.PHYSICAL DEMANDS:Must be able to move about in an office and warehouse environment; including sitting, standing, and walking for extended periods of time each day. Ability to lift and carry 50 pounds. The employee is frequently required to use and reach with hands and arms to finger, handle, or feel, and talk/hear. Specific vision abilities required by this job include close vision and ability to adjust focus.BENEFITS:At ItemMaster, we support the development and well-being of employees by providing a range of competitive benefits and incentives for employees.Generous paid time off, including 8 company holidaysMedical, vision, dental benefits401(k) plan and matching contributionsEquity incentivesFun company events and celebrations on a regular basis.