Member Service Representative - Call Center

Northwest FCU
Herndon, VA
Mar 20, 2017
Mar 21, 2017
Customer Service
Full Time
Requisition Number 17-0015 Post Date 2/2/2017 Title Member Service Representative - Call Center City Herndon State VA Description We are currently looking to hire full-time employees to work remotely!Build an exciting, rewarding career with us a€" help us make a difference for credit union members every day. Consider joining the Northwest Federal Credit Union team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work and competitive pay and benefits.Are you good at listening, anticipating customer needs and offering solutions?If you enjoy interacting with customers over the phone, from handling basic transactions to figuring out complex, multi-faceted scenarios, this role is for you. You must enjoy multi-tasking and learning something new daily, all while being able to perform routine and repetitive tasks. You can maintain your positive, enthusiastic attitude throughout calm, structured, or high-pressure situations.The most important part of the job is that you'll be building genuine connections with your customers while being a great ambassador for the Northwest Federal Credit Union brand.In addition to a competitive starting base salary, this position includes an incentive program with the opportunity to earn hundreds of extra dollars in your paycheck!Your major responsibilities will include:a€ cents being an engaged customer advocate , identifying needs, and providing solutionsa€ cents meeting or exceeding sales and performance targets a€ cents accurately navigating and maneuvering through multiple computer applications and screens simultaneouslya€ cents actively engaging and participating in training and weekly coaching sessions As a successful applicant, you:a€ cents have customer service experiencea€ cents have a high sense of urgency and are results drivena€ cents possess a warm, friendly and engaging personality with a clear, confident telephone mannera€ cents demonstrate good organizational skills a€ cents are self-aware and understand the impact of your performance and behavior a€ cents are highly self-motivateda€ cents have a passion for serving and are able to demonstrate tenacity and persistenceGeneral Job Information:Starting pay is based upon previous experience and skills competency The Member Service Center hours are 7am - 7pm Monday through Friday and 8am a€" 1pm Saturday. Candidates should demonstrate the ability to work a variety of shifts.Training:Successful candidates will receive extensive training to ensure they are knowledgeable and prepared to handle customer issues.If offered a position, your offer will be contingent upon your submitting to and successfully completing a drug test and criminal background check within a reasonable timeframe prior to employment.Testing:During the application process, you will be required to complete a computer-based simulation test to assess your ability to perform the functions of a Member Service Representative. If you are selected to move forward, you will be contacted by a Human Resources department representative. Requirements Required/Basic Qualifications:a€ cents High School diploma or GED; college degree preferreda€ cents Minimum one year customer service experience (may include call center, banking, credit union, retail, etc.)Desired Qualifications:a€ cents Customer service experience, with banking, credit union, or call center experience preferreda€ cents Effective listening and communication skills and the ability to interact with external and/or internal customers in a professional, courteous and empathetic mannera€ cents Ability to build trust and loyalty with customers, handle confidential information and act with integrity at all timesa€ cents Ability to multi-task and navigate between multiple computer systems quickly and accurately while maintaining a dialogue with customers and meeting strict performance expectationsa€ cents Ability to work a flexible work schedule as described in the General Job Information sectionSPECIAL REQUIREMENTSIf selected for an interview and offered a position, your offer will be contingent upon your submitting to and successfully completing a drug test and criminal background check within a reasonable timeframe and prior to employment.All positions require US citizenship and a Federal Government Security Clearance. Those with an active security clearance are encouraged to apply; NWFCU will sponsor the clearance process for qualified applicants. Further, all applicants must pass bondability requirements and will be subject to a credit history check in order to determine eligibility for employment with NWFCU.Necessary accommodations will be made to enable individuals with disabilities to perform the essential functions of this position.Remains cognizant of and adheres to NWFCU policies and procedures, and regulations pertaining to the Bank Secrecy Act (BSA).Northwest Federal Credit Union is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.We are proud to be an EEO/AA employer Minorities/Females/Disabled/Veterans. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.Please view Equal Employment Opportunity Posters provided by OFCCP here.The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Apply Online Send This Job to a Friend Careers Browse Open Jobs Search Open Jobs Edit Your Profile View Submitted Applications PRIVACY & INTERNET POLICY | FRAUD CENTER | CAREERS (C) 2014 Northwest Federal Credit Union. Federally Insured by NCUA CALL CENTER703-709-8901 (1-866-709-8901) a€ cents 703-709-8919 (TTY)M-F: 7 AM - 7 PM Sat: 8 AM - 1 PMAFTER HOURS LOST OR STOLEN CARDS703-709-8901 (1-866-709-8901) ABA ROUTING NUMBER256075025#mcafeediv {POSITION: relative; TOP: -47px; LEFT: 133px}#hudlogo {POSITION: relative; TOP: 0px} .