Sears Optical - Optical Supervisor

Luxottica Group
Bel Air, MD
Mar 20, 2017
Mar 21, 2017
Full Time
Whata€ (TM) s more important than family time? Nothing. Thata€ (TM) s why Sears Optical offers its dedicated employees flexibility and a positive work-life balance. We understand that the family of colleagues we have at work is important, but nothing is as important as your family outside of work. Thata€ (TM) s why our families love that we work at Sears Optical.As part of eyewear industry leader, Luxottica our efforts are recognized, and we receive excellent benefits, work flexibility, Sears discounts and eyewear perks.We are passionate about approaching and treating our customers as if they were members of our family. See your career grow and be rewarded for it! GENERAL FUNCTIONThe Optical Supervisor drives profitable sales growth, increases customer count and manages effective store operations. Develops a positive and productive retail-selling environment that ensures premier customer service, customer retention, as well as outstanding associate/doctor satisfaction and retention.MAJOR DUTIES & RESPONSIBILITIESDrives profitable store sales by fostering a retail selling culture through the duration of the sales process as measured through store Key Performance Indicators (KPIs).Increases customer count through proactively performing and overseeing customer driving behaviors inclusive of conducing in store Public Announcements (PA), making patient and customer recalls and other in-Host customer awareness activities.Develops professional business relationships with other Associates and Doctors.Ensures the store is effectively merchandised and presented according to Brand and Company standards.Provides high quality service through accurate measurements, correct pricing and by setting realistic expectations on timelines.Ensures timely implementation of approved Marketing programs by the execution of marketing and pricing promotions and initiatives, Company standards for signage, and creation of Host awareness.Accurately operates the POS system and accounts for all transactions.Opens and/or closes the store according to store guidelines.Ensures positive and productive host relationships through Host participation, support and satisfaction.Recruits, trains, develops, motivates and retains high performing store Associates.As permitted by State law:Fills ophthalmic eyeglass prescriptions and fits and adapts lenses and frames, utilizing optical prescription.Dispenses quality product.BASIC (REQUIRED) QUALIFICATIONSBachelors degree OR 4+ years related work experience3+ yearsa€ (TM) experience as an Optical AssociateBasic computer skillsIndependent and self-motivatedOrganizational skillsStrong verbal and written communication Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please contact the Luxottica HR Solutions Group at 1-866-431-8484.We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law..

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