Management Trainee

Employer
Absolute Consulting Group
Location
Ellicott City, MD
Posted
Mar 20, 2017
Closes
Mar 22, 2017
Function
Management
Industry
Other
Hours
Full Time
Job Description Absolute Consulting is a growing national consulting firm that is looking for someone who is a self-starter, hardworking and thrives in a fast paced environment. This role would be suitable for an experienced Customer Service Representative, who has proficient customer service and sales skills and enjoys working in a casual business environment. The position will include direct customer relations and quality assurance with valued customers. Job Overview: Directly reaches out to customers and educates them on clean energy sources Processes new customers with new contacts and provides information to customers about money saving options Adapt to customer responses by exhibiting quick thinking Effectively anticipate and overcome objections Identify and assess customers' needs and achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Job Requirements A successful candidate will also have: Excellent communication skills/active listening skills A warm and approachable manner General knowledge of customer service principles and practices Good student mentality and willingness to learn 1-3 years proven customer support experience Proficiency in using a tablet based system Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize, and manage time effectively High school degree We offer a generous benefits package for our full-time employees. Weekly Team Events and Dinners Opportunities for Travel Company Description Our team is driven by a passion for doing good by the world. We've gathered individuals who are dedicated to Absolute Consulting Group's overriding mission, which is to help people live more sustainable and technology forward lives. We act as the connector between companies and consumers who desire new solutions. We focus on making it easy to choose green options by championing intelligent technologies like wind power, smart locks, and smart thermostats. We're at the forefront of a clean energy movement, and it shows in all our actions.