Customer Service Representative

Robert Half Office Team
Alexandria, VA
Mar 20, 2017
Mar 21, 2017
Customer Service
Full Time
OfficeTeam is currently looking for an Inbound/Outbound Call Center individual for our client in the Arlington VA location. In this role, you will be: * Respond to general inquiries regarding membership, products, and services via telephone, fax, or email. Properly document each interaction in database. * Performs data entry for purposes such as order processing, accessing previous and special orders. * Research and resolve any other membership inquiries as requested. * Reach out to members or prospective members via a predictive dialer per assigned campaign. * Authorize and process credit card payments for products and services. * Makes suggestions and recommendations to Supervisor/Manager in an effort to continually improve member service operations. * Refer calls for specific information to the appropriate staff members or departments. * Educate existing members and/or potential members, to the benefits and value of services. * Contact new/existing members based on marketing campaigns to offer additional services. * Accurately process sales orders in and/ or Association Management System. * Accurately present products, package options, and services aligned with assigned business strategy. Follow department scripting. * Meet/exceed sales objectives on all calls. * Maintain all established sales, quality and performance standards for the department. * Utilize predictive dialer to initiate outbound sales, retention and survey calls. * Navigate corporate website and other resources to provide members with pricing, promotions and service information. * Adhere to the company's policies and procedures. * Performs other duties as assigned. If you are interested, please send your resume to OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area. Apply for this job now or contact us today at 888.981.6731 for additional information. All applicants applying for US job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. (C) 2017 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use. *Req ID:* 04580-0009184991 *Functional Role:* Customer Service *Country:* USA *State:* VA *City:* ALEXANDRIA *Postal Code:* 22314-3410 *Compensation:* DOE *Requirements:* Customer Service, Basic Office Skills, Switchboard - Phones 1 - 10 Lines, Sales,

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