Customer Service Representative

Robert Half Office Team
Linthicum, MD
Mar 20, 2017
Mar 21, 2017
Customer Service
Full Time
Customer Service Representative will be responsible for providing world class service in a leading edge call center environment by processing incoming orders and resolving customer inquiries in a courteous and professional manner to support the sale and marketing of our supplier brands.Ensure that sales are captured by responding to customer telephone calls and entering orders accurately and efficiently into SAP.Establish and maintain world class customer relations by developing a rapport and actively listening and probing to gain more information where necessary.Ensure customer telephone inquiries are successfully resolved through the use of multiple customer support tools (including conducting research in SAP and/or contacting business units as appropriate).Identify and evaluate opportunities to increase customer retention and satisfaction by suggesting alternatives to items that are out of stock or in limited quantities, informing customers of deals that are currently available, etc.Maintain world class standards by successfully performing against department scorecard metrics.Identify and seek to continuously exceed the service requirements of the business units by building and managing relationships with customers and with contacts at each House.Maintain professional, industry, and product knowledge by attending educational workshops; reviewing professional publications; establishing personal networks and utilizing other available resources.Build and strengthen the reputation of Shared Services by embodying the Business Services Center Mission and culture at all times and in all interactions.Maintain customer confidence and protects operations by keeping information confidential.Maintain a safe and clean working environment by complying with procedures, rules and regulations.Contribute to the team effort by accomplishing related results as needed OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area. Apply for this job now or contact us today at 888.981.6731 for additional information. All applicants applying for US job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. (C) 2017 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use. *Req ID:* 02000-0009179633 *Functional Role:* Customer Service *Country:* USA *State:* MD *City:* LINTHICUM *Postal Code:* 21090 *Compensation:* $12.35 to $14.30 per hour *Requirements:* MS Word, CSR / Customer Service Experience, MS Excel, MS Outlook, MS PowerPoint

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