Customer Service Rep

Robert Half Office Team
Baltimore, MD
Mar 20, 2017
Mar 21, 2017
Customer Service
Full Time
Respond to telephone inquiries from both Company Members and Providers and provide accurate, efficient, and courteous service. Essential Functions: Respond to incoming calls from members and providers excluding provider claims calls. Achieve individual performance goals as it relates to call center objectives Engage and collaborate with other departments as applicable Comply with workplace safety standards Comply with regulatory requirements Demonstrate positive working relationships with peers and effectively manage conflict Attend meetings and training sessions as scheduled Show flexibility in meeting changing performance objectives consistent with the company and department objectives Knowledge/Skills/Abilities: Excellent oral and written communication skills Ability to use PC, typing 40 WPM Ability to research problems Ability to talk and type simultaneously Strong listening skills Empathy/passion for working with senior, disabled, low income populations and providers Great Interpersonal Communication Skills; Strong Verbal and Written communication skills, organizational skills and Problem Solving Bilingual communication skills preferred Ability to abide by Company's policies Ability to maintain attendance to support required quality and quantity of work Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA) Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers required SEND RESUME TO: MATT.DUNCAN@ROBERTHALF.COM OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area. Apply for this job now or contact us today at 888.981.6731 for additional information. All applicants applying for US job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. (C) 2017 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use. *Req ID:* 04730-9500446017 *Functional Role:* Customer Service *Country:* USA *State:* MD *City:* Baltimore *Postal Code:* 20601 *Compensation:* $10.00 to $14.00 per hour *Requirements:* Education: High School Diploma or GED Required Experience: 2-4 years of Customer Service/Call Center experience in Healthcare or equivalent related experience Working knowledge of Microsoft Office or other comparable software

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