Cafe Leader

Blue Bottle Coffee
Washington, DC
Mar 20, 2017
Mar 23, 2017
Full Time
Cafe Leader Washington, DC Blue Bottle Coffee is a passionate and growing team of hundreds around the world, united by the simple purpose of getting great coffee to everyone who asks for it, whether that be in our cafes or at home. We roast on three coasts, make great drinks, clean up after ourselves, bake delicious cookies, get change at the bank, and say please and thank you. And we want you to join our team, who we believe are the most talented, most passionate, hardest-working and kindest out there.About the job:In 2005, our founder James Freeman opened the doors of our first retail location, the lovely Linden Street Kiosk, in a garage in a tucked away alley in San Francisco. A decade later, Blue Bottle is bringing delicious drinks and amazing experiences to our guests around the world in the Bay Area, New York, Los Angeles,Tokyo and soon to Boston, Washington, DC and Miami. Were writing a new chapter in the history and traditions of coffee, food and hospitality - and our Cafe Leaders are our frontline leaders that make it all possible.We'll be opening new cafes in the greater Washington, DC area, with an earnest desire to share coffee, pastries, and delightful experiences with all those in search of deliciousness! Our Cafe Leaders will be responsible for the overall success of our cafes. Responsibilities include hiring, training and developing all baristas and team members for his/her respective location, ensuring all our guests at the cafe experience exceptional hospitality, and leading the shop to be successful against our financial and operational goals. This is a full-time, salaried position based in Washington, DC and this role will report to our Area Leader.You will:Build, develop, inspire, and retain an incredible team, regularly giving and receiving positive and constructive feedback and coaching your baristas to develop and be their bestEnsure every guest at your cafe has a wonderfully hospitable experience, and continually find ways to coach your team to go above and beyond in exceeding guest expectationsDrive strong and ever improving financial performance of your cafe, finding ways to expand the reach of your cafe and be as efficient as possible in doing itCollaborate with other teams at Blue Bottle and your Area Leader to creatively engage your community, deepening relationships with regular guests and welcoming newcomersEnsure we always meet our high standards of quality and deliciousness for every drink and food item served in your cafe, through regular tasting and help from other Blue Bottle teamsWork on bar and on the floor, not only to help the team in busy moments but to stay constantly connected to the heart of our work and find ways to continually improve itCreate and maintain a thoughtful work schedule for your team which balances individual, team and cafe needs while meeting our business goals for efficiencyOversee all ordering including coffee, milk, pastries, inventory, etc. ensuring that we are always able to meet the requests of our guests while never wasting anythingManage day-to-day financial operations of the cafe smoothly, including banking, payroll, etc. You are:A strong and dedicated people leader, who both supports and challenges your people to be their absolute best. You have a record of grooming others to step up and leadA business leader who understands how to drive your cafe to financial success through operational excellence, creative initiatives, and building an amazing teamObsessed with hospitality and experiences - anticipating the needs of others, deeply empathetic, and filled with a spirit of gratitude to both guests and your own team membersEnergized by ambitious and challenging goals - you dont just meet them but surpass themNever satisfied with the status quo and always looking to improve you and your teams results and impact through looking critically at whats in front of you and trying new thingsAble to balance both the big picture and the nitty-gritty in shaping and leading the strategy for your cafe but also driving excellent day-to-day operations at the smallest level of detailArticulate and effective in your written and verbal communications to people at all levels of the company - you get to the point but do it with confidence, humor and graceAn enthusiastic collaborator who loves drawing upon and learning from the input of other Cafe Leaders and Blue Bottle teams, and being part of something bigger than themselvesFlexible and creative in problem solving - you roll with the punches and have fun doing it You have:2+ years of retail/hospitality experience with a strong preference for coffee, food & beverage2+ years of retail management experience leading a team of 10+ peopleA strong understanding of a profit and loss statement, and knowledge of how to impact itComfort using computer programs, especially Google Drive tools (Sheets, Docs, Calendar)A love and respect of delicious coffee, food and amazing guest experiences A few benefits we offer:Health care coverage (medical, dental, and vision) for you and your dependents starting on your first day at Blue Bottle401(k) planPaid time offFree drinks at any of our cafes and a complimentary bag of beans to take home each weekDiscounts on any Blue Bottle food items, additional bags of beans, and merchandise At Blue Bottle, youll be critical to guests enjoying delicious food and coffee just days after its roasted. We aim to provide delightful hospitality to everyone who visits us, in-person or online. If youre ready to help bring amazing products to life, please apply and join us. To be considered for employment, please be sure to upload a cover letter and a resume that includes three professional references.