Supervisor, Billing

DC Water
Washington, DC
Mar 20, 2017
Mar 21, 2017
Full Time
The Authority is seeking a highly motivated Supervisor, Billing.I. SUMMARY: As a Supervisor, Billing, oversees the day-to-day functions of a major unit within the Revenue Assurance Branch. The functions of these units include processing of billing and account inquiries, complaint investigation, dispute resolution, account adjustments, payment arrangements, complex billing resolution; processing of daily meter reading uploads/downloads, running and analyzing meter reading exception reports, resolving pre-billing discrepancies and related back-office functions, customer account consumption analysis, evaluation of accounts suspended from billing to bring them to determine how to bill accounts, billing and account inquiries, account adjustments and complex billing resolution. Reviews and coordinates daily activities of subordinate employees. Monitors employee performance and attendance and acts on any discrepancies. Resolves employee issues within the unit. Prepares various reports for review of the Branch Manager and keeps manager advised of all situations pertaining to the day-to-day operations of the Unit.The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be required to perform all duties in this description and incumbent(s) may be required to perform work-related tasks other than those specifically listed in this description. This job description is not a "contract" between the employee and the Authority. The job duties and essential functions may be changed at the discretion of the CEO/General Manager. II. ESSENTIAL FUNCTIONS: . Provides guidance and instruction to all employees in the Unit. Plans and directs work assignments. . Responds to sensitive customer issues and initiates appropriate action to resolve customer concerns. . Monitors telephone answering by employees to ensure compliance with procedural requirements and departmental policies. . Reviews and ensures accuracy of correspondence and adjustments prepared and provides assistance to employees when appropriate. . Meets regularly with front line staff to establish, maintain and/or prepare performance measurement targets. . Coaches staff performance to ensure department standards for quality, courtesy and accuracy are achieved. . Monitors the daily operations and activities of billing services and recommends improvements and modifications where needed to support operational goals and objectives. . Prepares various reports and spreadsheets utilizing applicable software programs (ie Excel, Word, etc.). . May be required to act in the absence of the Manager, Customer Solutions. . Performs other duties and projects as assigned at the discretion of the Manager, Customer Solutions. Supervisory Responsibilities: Supervises employees; makes work assignments, set priorities, etc. Establishes work performance standards, prepares written performance evaluations, and monitors employee code of conduct; recommends promotion, termination, reassignments, disciplinary and other personnel actions. Determines training needs and approves and schedules leave. Ensures that workers complete projects or assignments in a thorough and responsible manner. Key Working Relationships: Interacts with officials and employees throughout the Authority, contractors, and representatives from District Government agencies, and the general public. III. EDUCATION / EXPERIENCE & OTHER MINIMUM QUALIFICATIONS REQUIRED: The minimum qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential function satisfactorily. Reasonable amounts of training are provided. . Bachelor's degree in Business Administration or related field from an accredited college or university and seven (7) years of progressive experience in rate structures and complex billing transactions with experience in back-office post audit billing activities, large commercial customer account management; or equivalent combination of education and experience. . Excellent analytical skills, detail oriented. . Skilled in handling a fast paced environment. . Excellent oral and written communication skills. Excellent interpersonal communication and conflict resolution skills. . Utilizes personal computer and maintains a working knowledge of applicable software programs (ie word processing, spreadsheets, e-mail, etc.) IV. PHYSICAL DEMANDS OF THE WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. . General office conditions. DC Water and Sewer Authority is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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