Virtual Inbound Technical Support Call Center Specialist

Employer
VirtualVocations.com
Location
Baltimore, MD
Posted
Mar 20, 2017
Closes
Apr 03, 2017
Function
Customer Service
Industry
Other
Hours
Full Time
A staffing agency has a current position open for a Work at Home Inbound Technical Support Call Center Specialist.Core Responsibilities Include: Interact with customers in response to inquiries, concerns, and requests about products and servicesGather customer/product information and determine the issue by analyzing the symptomsDiagnose and resolve technical issues involving internet connectivity, email, application downloads, and morePosition Requirements Include:Proper phone etiquette, including using client verbiage and positive positioningAbility to speak and type clearly and accurately, using proper grammarAbility to multitask between customer calls and logging of case notes6 months customer service experience18 years or olderHigh School Diploma