SaaS System Administrator
SaaS System Administrator Reston, VAScienceLogic, Inc. is seeking a SaaS System Administrator to be responsible for the overall operations of our multi-site SaaS infrastructure. You will use your knowledge in system administration to take a proactive and innovative approach to ensure mission-critical environments are continuously up and running for our clients. What youll be doing in this role:Administer and monitor system availability using EM7Design, implement and maintain the EM7 monitoring systemAct on alerts raised from the monitoring systemDesign, implement, and monitor system backup and recovery processesUpgrade and patch EM7 systemsDaily/Weekly/Monthly Operational Tasks as defined by ManagementDocumentation of Procedures, Systems design and architectural documentationAct on issues related to the SaaS platformsOther functions include working on tickets for/from SaaS customers Requirements:2-5 years of experience in System Administration and/or NOC AdministrationExperience working with LAMP environmentsExperience with MySQL or similar Database architecturesScripting to automate key functions, preferably Bash scriptingExperience providing a high level of customer service in a client facing capacity To be successful in this role, you will need to:Have exceptional troubleshooting skillsShow excellent communication skills (both verbal and written)Be a self-starterBe a creative person who looks for new and innovative ways to resolve problemsHave the ability to maintain a positive and cooperative attitude in sometimes stressful situationsBe flexible and willing to learn new technologies and applicationsTake a proactive approach to meet client needs and SLAs About ScienceLogic ScienceLogic is the global leader in hybrid IT monitoring for the network of everything. Over 20,000 global service providers, enterprises, and government organizations rely on ScienceLogic to significantly enhance IT efficiency, optimize operations, and ensure business continuity. ScienceLogic is the first monitoring solution to provide a comprehensive view of all IT components through a single pane of glass, whether they reside in a public cloud environment or on premises. With over 1,500 dynamic management apps and custom dashboarding capabilities, we deliver the scale, resiliency, and automation needed to simplify the constantly evolving task of managing IT resources, services, and applications..