Customer Service / Billing Collections Representative
Company Profile: For more than 50 years, Bates Trucking and Trash Removal, Inc. has had a mission to protect the environment of our neighborhoods and businesses by providing efficient and safe trash and garbage disposal, as well as a full complement of environmentally friendly recycling services. Job Description: One of the areas leading solid waste and recycling services companies is seeking an experienced Customer Service/Billing Collections Representative for its Operations Department located in Bladensburg, MD, and will be responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, collections, cancellations, and other queries. Primary Responsibilities: Will be responsible for billing and collections. Resolve customer complaints via phone, email, mail, or social media. Greet customers warmly, meeting their needs to achieve customer satisfaction. Manage A/P and A/R duties. Prepare monthly and/or quarterly customer billings. Act as the company gatekeeper. Work with customer service supervisor to ensure proper customer service is being delivered. Benefits: Competitive Salary and Benefits Health/Dental/Vision Insurance 401k Disability Voluntary benefits Paid vacation and holidays Paid sick leave Qualifications: Previous experience with billing and collections-related duties High school degree required Proven customer support experience Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Excellent communication and presentation skills An Equal Opportunity Employer All qualified candidates please apply online below.