AAA Sales Associate II / Retail Sales Specialist II
Do you have + A commitment to providing exceptional service? + Professional expertise and a passion for what you do? + A high level of integrity? + An ability to work independently and collaboratively as a team member? + Creative thinking and problem-solving skills? + Dedication to developing your own skills and knowledge? Our most successful associates demonstrate these qualities every day. The primary duties of the AAA Car Care Insurance Travel (CCIT) Sales Associate are to: Level I: + Learn and use established sales and service techniques to improve member/client retention, to meet or exceed quality standard scores, and to meet established productivity goals. + Assist members and clients in planning, domestic travel such as car rentals, hotel reservations and domestic vacation packages, by recommending and selling various travel products with a concentration on Preferred Partner products. Invoices, processes payments and ensures proper travel documentation. Comply with all ARC regulations and AAA Club Alliance (ACA) policies and procedures in the collection and handling of assets. + Counsel potential members on the benefits and services of various membership plans with a concentration on selling Plus, Premier and auto renew. Conduct Membership Review for existing members, update and upgrade plans as appropriate. + Counsel members concerning travel requests by explaining and/or preparing auto touring materials. + Respond to member requests related to the utilization of their member benefits and assist the member in understanding the value of their membership. + Counsel and sell Financial Services products. + Properly answer and accurately process incoming overflow telephone calls from the Roadside Assistance Call Center (RACC). Take action, as necessary, to respond to a member's emotional state (eg, calming down someone who is angry, provide reassurance to someone who is fearful), in addition to performing the technical aspects of processing the service request. + Utilize current system, a Windows based PC application, to enter accurate information and comments regarding a member's Roadside Assistance needs -including any special service considerations. Handle credit card and member billing transaction as appropriate. + Assist members, utilizing AAA maps and/or a PC based map program, to determine their breakdown location or tow destination. + Deliver extraordinary customer service to AAA members by accurately answering questions and interpreting club policy. Provide members with all necessary instructions to ensure a complete understanding of the services that will be rendered. Give an accurate Estimated Time of Arrival. + Listen for, and probe for more information when necessary, and make sound decisions concerning the prioritization of service (eg, safety concern, extreme hardship to member). Level II: + All the requirements of Level I + Process payments for all business lines. Reconcile cash, check, and charges, process daily reports and ensure balance at end of day. Prepare daily cash deposit as directed. Assists with the receipt and data entry of tickets and travel product inventory and ordering of same as appropriate. + Learn and use established sales and service techniques to improve member/client retention, to meet or exceed quality standard scores, and to meet established productivity goals. + Effectively manage branch traffic patterns while greeting members and processing transactions. + Counsel potential members on the benefits and services of various membership plans with a concentration on selling Plus, Premier and auto renew. Conduct Membership Review for existing members, update and upgrade plans as appropriate. + Counsel and sell Financial Services products. + Respond to member requests related to the utilization of their member benefits and assist the member in understanding the value of their membership. Minimum Qualifications: Level I + Ability to respond to customer inquiries and interact with individuals at a level normally acquired through the completion of a high school degree or equivalent and six (6) months of previous sales and/or customer service experience. + Effective communication skills, written and oral, to allow accurate completion of work. + Working knowledge of personal computer, Windows based applications and competent keyboarding skills to accurately and efficiently complete daily work assignments. + Proficient using the Internet, AAA Intranet, Travel booking sites, airline reservation system and other applicable legacy and web-based PC applications used to process work and service Member requests. + Proficient, working knowledge of geography and the ability to use manual (paper) or PC based maps as needed to assist members. Level II + Ability to respond to customer inquiries and interact with individuals at a level normally acquired through the completion of a high school degree or equivalent and two (2) years of previous sales and/or customer service experience in a cash handling position. + Accurate math skills and the ability to handle multiple tasks simultaneously. + All other job requirements of Level I. To the qualified candidate, we offer: + A competitive salary of $12.25 to $14.50/hour, depending on experience. + Monthly Individual Incentive Pay Plan eligibility. + Comprehensive benefit package including over 3 weeks of Paid Time Off during the first year, 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts to highlight a few of the offerings. Sales Associate, Retail Sales Associate, Retail Relations, Member Service Specialist, Travel Agent, Travel Sales Specialist, Cashier, Cashiering If you have the qualities and skills described, apply today to become a part of our growing team! To learn more about our company and the position, please visit Our Company Website. To see what it is like to work at AAA Club Alliance, check out our Day In The Life Videos. AAA Club Alliance is the result of AAA Mid-Atlantic and AAA Allied Group joining, now representing nearly six million members in 11 states and Washington, DC. At AAA Club Alliance, we've been driven for more than 100 years to provide our members with superior roadside assistance, personal service, and peace of mind. This same commitment to a life well-lived has earned AAA Club Alliance the reputation as a great place to work. Our people tell us it's the company's positive work/life balance, the dynamic team environment, excellent benefits, and strong customer focus that keep them happy; their ideas are respected and valued. And, perhaps most important of all, they get to make a difference every day. AAA Club Alliance Inc. is committed to provide a safe and professional work environment. EOE/M/F/D/V Applicants have rights under Federal Employment Laws: The Equal Employment Opportunity (EEO) The Employee Polygraph Protection Act (EPPA) The Family and Medical Leave Act (FMLA) Job Category: Sales AAA Club Alliance is the result of AAA Mid-Atlantic and AAA Allied Group joining, now representing nearly six million members in 11 states and Washington, DC. We are always looking for talented people who will commit with us to provide exceptional service, peace of mind and savings to our Members. Our Associates make the difference each day in the lives of our Members. We encourage you to learn more about us and apply to positions for which you are interested and qualified. New positions are posted daily, check back often! Click on the Careers Home page to follow us on LinkedIn, Twitter, and Facebook and to join our Talent Network.